Process Name: Technical Support (Voice Process) / (Voice Process) profile
Shift Timings: Day Shift / UK Shift / Rotational Shift
Work Location : Bangalore
Technical Support Specialist
Are you a customer service professional with an interest in technology? If so, this could be the role for you.We are looking for a self-motivated individual with excellent technical background. Our Technical Support Specialistwill provide Multi-level assistance by diagnosing and troubleshooting software as well as hardware problems from our customers with the goal of providing the best solution.
In this role you will
Troubleshoot customers software application and/or hardware support, configuration and utilization guidance by email/telephone, remote access and diagnostics
Resolve Hardware, Software Technical, troubleshoot Laptop Desktop, Networking
Troubleshooting network problems like network errors, connectivity issues.
Assembling, installing and troubleshooting computer hardware.
Installing, troubleshooting & maintaining of operating system, Laptops and notebooks
Installing and managing Applications on Remote.
Troubleshooting Internet Problems Both Internet, Intra-Net & VPN.
Managing customer expectations regarding estimated response times
What were looking for
Minimum of 6months of experience with Technical Support for international customers
The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels
Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
Demonstrated ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer
Responsible to provide excellent customer service, solving questions and complaints related to electronic products including high definition consumer goods
Excellent communication skills and high emotional intelligence
Personal interest in consumer electronics and IT related products and services
Collaborates with customers and advises about technical issues. Answers questions regarding issues, and makes recommendations
Excellent Problem Solving and Customer Service Skills
Ability to think creatively and should have positive attitude.
Strong analytical & Interpersonal skills
Best in the industry pay
Performance based incentives
Excellent growth opportunities from internal IJPs
Regular Rewards and Recognition Program
Monthly Employee Engagement Activities
Free unlimited meals
Free transportation (both ways) for maximum ease
Security Escort for women taking Company cab post 9pm
Housing conveyance allowance
Perks and Benefits
Free Transport & Food. Attractive Incentives
Salary: INR 2,00,000 - 4,00,000 PA.