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jobshop

 

Additional Details

Corporate50-200 EmployeesBPO / ITES

Bengaluru

AboutJobshop

Openings available:

Process Name: Technical Support (Voice Process) / (Voice Process) profile
Shift Timings: Day Shift / UK Shift / Rotational Shift
Work Location : Bangalore

Technical Support Specialist 



Are you a customer service professional with an interest in technology? If so, this could be the role for you.We are looking for a self-motivated individual with excellent technical background. Our Technical Support Specialistwill provide Multi-level assistance by diagnosing and troubleshooting software as well as hardware problems from our customers with the goal of providing the best solution.


In this role you will

Troubleshoot customers software application and/or hardware support, configuration and utilization guidance by email/telephone, remote access and diagnostics

Resolve Hardware, Software Technical, troubleshoot Laptop Desktop, Networking

Troubleshooting network problems like network errors, connectivity issues.

Assembling, installing and troubleshooting computer hardware.

Installing, troubleshooting & maintaining of operating system, Laptops and notebooks

Installing and managing Applications on Remote.

Troubleshooting Internet Problems Both Internet, Intra-Net & VPN.

Managing customer expectations regarding estimated response times

 

What were looking for

Minimum of 6months of experience with Technical Support for international customers

The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels

Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.

Demonstrated ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer

Responsible to provide excellent customer service, solving questions and complaints related to electronic products including high definition consumer goods

Excellent communication skills and high emotional intelligence

Personal interest in consumer electronics and IT related products and services

Collaborates with customers and advises about technical issues. Answers questions regarding issues, and makes recommendations

Excellent Problem Solving and Customer Service Skills

Ability to think creatively and should have positive attitude.

Strong analytical & Interpersonal skills

 

Benefits

Best in the industry pay

Performance based incentives

Excellent growth opportunities from internal IJPs

Regular Rewards and Recognition Program

Monthly Employee Engagement Activities

Free unlimited meals

Free transportation (both ways) for maximum ease

Security Escort for women taking Company cab post 9pm

Housing conveyance allowance

Medical Insurance

Perks and Benefits

Free Transport & Food. Attractive Incentives

Salary: INR 2,00,000 - 4,00,000 PA.

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