Majorel designs, delivers and differentiates customer experience on behalf of some of the world’s most respected brands. By combining the best of people and technology, Majorel India uses a tiered approach of providing customer experience at every touch point, whether it’s through service, sales or loyalty programmes. It provides classic customer communication as well as digital solutions such as social media and online communications, automated interaction and AI, analytics, self-service and other customer lifecycle and marketing solutions.
Majorel brings together Bertelsmann and Saham Group’s worldwide customer experience businesses, including Arvato CRM Solutions, Phone Group, ECCO Outsourcing and Pioneers Outsourcing. The group has combined annual revenues of €1.2bn and over 500 clients globally across many industry sectors. It has more than 48,000 people in 28 countries worldwide, with market-leading positions in Europe, Middle East and Africa, and a strong presence in Asia and the America.