Teleperformance in India, established in 2001, has evolved from a leading provider of outsourced omnichannel customer experience to Digital Integrated Business Services and Transformation Solutions provider.
Teleperformance D.I.B.S. (Digital Integrated Business Services) is focused on developing transformation strategies that enrich customer experience, improve efficiency, reduce costs of support and explore new opportunities for businesses across the globe.
We offer pioneering CX services supported with Analytics, Technology, Innovation, Automation, and RPA that enables hybrid Omnichannel Customer Engagement, best-in-class Business Process Optimization and Digital Transformation Solutions.
With a 66,000+ people strong team and operations in 16+ cities, Teleperformance D.I.B.S. has one of the largest multicultural group of experts delivering end-to-end solutions encompassing Technology, Process and People to manage the complete Customer Lifecycle for the biggest and topmost Global MNCs. Teleperformance D.I.B.S. leads the industry with world-class, award-winning security measures in Integrated Business Services, and complies with GDPR and BCR regulations to offer unmatched Transformation Services and Technology Solutions.
We are the pioneers in expanding the BPO industry across non-metro cities in India and the Middle East to leverage the vast demographic dividend of the leading smart cities and reducing cost of support via the Indian Non-Metro Solution, pioneered and championed by Teleperformance.
Over the years, we have received many prestigious awards. Some of our recent achievements are:
· ET Now Dream Companies to Work For 2019 (BPO Sector)
· Best Digital Integrated Solution by BFSI Leadership Summit & Awards in 2019
· Asia Outsourcing Leadership Awards 2019 under three categories:
a. Best Content Moderation Services
b. Best Digital and Chat Services Capability
c. Outsourcing Innovation of the Year