Responsibilities include a full range of customer service functions. They assist passengers with tagging luggage and baggage check in, ticketing, makes and/or changes reservations, seat assignment, answers inquiries about flight schedules and fares, verifies reservations by phone, figures fares and handles payments.
Ticket agents greet airline customers, help check baggage, and assign seats on the aircraft. This role involves a large amount of customer service as well as lifting larger bags onto the belt behind the counter. These airline representatives are responsible for handling ticket reservations, cancellations, alterations, and informing customers when a flight has been delayed or cancelled.
Even under stressful conditions, a ticket agent is expected to maintain a well groomed appearance and a polite manner. The type of uniform is usually dependent on the airline. The ticket agent is also expected to be able to stand up for hours at a time and frequently lift between 50 and 100 pounds of luggage.