Airport Ground Staff Jobs

Passenger service agents are hired by airlines to attend to customers before, after, or between flights. People in this position work intensively with the public, answering questions and assisting passengers with various needs. Some passenger service agents are hired to work on a part-time basis, while others work full-time. Work hours can be irregular, due to the fact that most airports operate 24 hours per day.

Ground Staff Responsibilities:

• Greeting and welcoming passengers, and responding to questions.
• Checking in baggage.
• Making reservations.
• Selling airline tickets.
• Stocking aircraft with refreshments.
• Cleaning aircraft after flights.
• Assisting disabled passengers and those with small children.
• Providing information to passengers.