To be successful as Ground Staff, you should display outstanding interpersonal skills and achieve excellent customer service, which consistently meets the goals and vision of the airline company. Ultimately, outstanding Ground Staff should be able to multi-task and ensure that every passenger is comfortable, safe and well-informed of flight schedules, aircraft delays, weather concerns and other factors that may affect passengers.
Ground Staff Responsibilities
Greeting and welcoming passengers, and responding to questions.
Checking in baggage.
Selling airline tickets.
Stocking aircraft with refreshments.
Cleaning aircraft after flights.
Assisting disabled passengers and those with small children.