Responsibilities include a full range of customer service functions. They assist passengers with tagging luggage and baggage check-in, ticketing, makes and/or changes reservations, seat assignment, answers inquiries about flight schedules and fares, verifies reservations by phone, figures fares and handles payments.
To ensure that the above commitment is met successfully the Department of Technical Education, Training & Skill Development; Government of West Bengal for placement linked short-term skill trainings across the State of West Bengal. Individuals with prior learning experience or skills will also be assessed and certified under Recognition of Prior Learning (RPL). Under this Scheme, Training and Assessment fees are completely paid by the Government.