Urgent opening for AM/TL for Quality Analyst
Profile Description:- Graduate with minimum 5 years experience of Contact Center.
At least 3 years experience in call quality function
Excellent spoken and written communication skills for English.
Must have worked with process excellence/operational excellence/transnational quality
Client relationship experience is must.
Exposure to transition or project management would be an added advantage
Exposure to MS Power point, Visio, Micro Strategy would be an added advantage
Shift timing- 4 pm to 1 am.
Develop queries using Boolean and temporal logic to deliver the foundation for analysis to objectives agreed with the customer.
Perform analysis of query/call listening results in line with customer objectives to develop business cases.
Compile analysis results and create presentations.
Max. Package upto- 7.5 LPA