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AM/TL In Quality Analyst for International Process

at  ITDOSE Info system pvt. ltd(Posted by itdose)

AM/TL In Quality Analyst for International Process

at  ITDOSE Info system pvt. ltd(Posted by itdose)Placement Agency

5 Openings

Posted 3 weeks, 2 days Back

SalarySalary

5Lac  - 7.50Lac  CTC

ExperienceExperience

3 yrsto8 yrs experience

LocationLocation

Sector 62, Noida

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Additional Details

Job Type

Full Time

Working Days

5 days

Job Requirements

Education

Graduation degree preferred

Experience

3 yrs to 8 yrs of experience as Customer Care in BPO / ITES preferred

Age

Above 18 yrs

Communication

Excellent English skills - Ability to SpeakCompulsory

Documents

Cheque Book / Pass Book

TR Driving License

Passport

Joining and Relieving Letters

Salary slips

Electricity Bill

Pan Card

2-Wheeler Driving License

Aadhar Card

Marksheets and Degree

Photos

Voter ID

Job Description

Dear candidate's


Urgent opening for AM/TL for Quality Analyst


Profile Description:-  Graduate with minimum 5 years experience of Contact Center.

At least 3 years experience in call quality function

Excellent spoken and written communication skills for English.

Must have worked with process excellence/operational excellence/transnational quality

Client relationship experience is must.

Exposure to transition or project management would be an added advantage

Exposure to MS Power point, Visio, Micro Strategy would be an added advantage


Shift timing- 4 pm to 1 am.


Develop queries using Boolean and temporal logic to deliver the foundation for analysis to objectives agreed with the customer. 

Perform analysis of query/call listening results in line with customer objectives to develop business cases.

Compile analysis results and create presentations.

Max. Package upto- 7.5 LPA 

Company Details

Company Logo

ITDOSE Info system pvt. ltd(Posted by itdose)Placement Agency

http://www.itdoseinfo.com/

Small & Medium Enterprises (SMEs)|Banking / Financial Services / Insurance|200-500 Employees

We are one of the biggest and reputed HR consultants in Delhi/NCR. It’s been 10 years that we have been into hiring. We have excellent job opportunities for freshers and experienced candidates in BPOs and IT. I have attached few requirements with this post Call or message me .

A comprehensive search process is followed at ITDOSE for successful closure of the mandated assignments. After understanding the client’s requirement, competition mapping is done and key associates in similar profiles from the market are identified. The whole process ensures confidentiality; time bound efficiency and cost effectiveness.
Potential candidates are identified and contacted to assess suitability and availability as well as interest.
Thorough assessment is done so as to present the best candidates across to close the position.
The assessments can be done through scientific assessment tools developed by ITDOSE which harness the best of the known psychometric & profiling tools. Detailed report after assessment is shared with the client along with the candidate profiles as per requirements.
The shortlisted candidates are presented for further interviews. There is constant interaction between our search team and the client as well as candidates to enable a smooth flow and to achieve excellent user experience.
A thorough and exacting reference check can be conducted from superiors, peers, subordinates or other relevant sources as required.
We help in Compensation facilitation between the client and candidate.Hand holding post joining.



AM/TL In Quality Analyst for International Process

at  ITDOSE Info system pvt. ltd(Posted by itdose)

Salary

5Lac  - 7.50Lac  CTC

Location

Sector 62, Noida

Experience

3 yrsto8 yrs experience

Company Typically replies in 1 hr

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