Courseplay Cloud Learning Logo

Application Support

at  courseplay cloud learning

Application Support

at  courseplay cloud learning

PremiumPremium

2 Openings

SalarySalary

3Lac  - 6Lac  CTC

ExperienceExperience

2 yrsto5 yrs experience| Resume Required

LocationLocation

Nariman Point, Mumbai

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Additional Details

Job Type

Full Time

Shift Timings

9:30 AM - 6:30 PM(day shift)

Working Days

5 days|Off Days:Saturday,Sunday

Job Requirements

Education

Graduation degree mandatoryCompulsory

Experience

2 yrs to 5 yrs of experience as IT Support - Hardware mandatoryCompulsory

Logging and keeping records of customer queries and feature requestCompulsory

Process customer accounts and file documentsCompulsory

Experience in Providing appropriate solutions and alternatives within the time limitsCompulsory

Experience in Handling customer complaintsCompulsory

Candidate should be from technical backgroundCompulsory

Experience in Working with customers/team members to identify application and system issues and advising on the solutionCompulsory

No candidate from Hardware and Software SupportCompulsory

Age

20 - 30 yrs

Others

Expected SalaryCompulsory

Notice PeriodCompulsory

Job Description

Qualifications
Graduate in Computer Science, IT, Engineering or similar
Common Responsibilities
    • Working with customers/team members to identify application and system issues and advising on the solution
    • Handle customer complaints
    • Provide appropriate solutions and alternatives within the time limits
    • Follow up to ensure resolution
    • Keep records of customer interactions
    • Process customer accounts and file documents
    • Logging and keeping records of customer queries and feature request
Skills:
  • Communication skills
  • Good analytical and problem-solving skills
  • Presentation Skills
  • Logical thinker
  • Eye for detail
  • Curiosity to learn
  • Time Management Skills
  • Good interpersonal and customer care skills
  • The work environment
        • An incredible team of smart and supportive people
        • Small, agile and dynamic team that works fast
        • Opportunity to wear multiple hats and juggle multiple roles
        • Be rewarded with a very competitive package
        • Plenty of opportunities to learn. We have a strong and diverse training program
        • We may ask a lot of you, but we promise the effort will be rewarded

    Full-time positions at Firstventure Corporation require a commitment to work a minimum of 45 hours each week, Monday to Friday.

    Company Details

    Courseplay Cloud Learning Logo

    Courseplay Cloud Learning

    http://courseplay.co

    Startup|Education / Training

    Firstventure is a learning technology consultancy that offers end-to-end solutions in training delivery, employee engagement and performance measurement. We are an up-and-coming privately-funded company founded in March 2012, headquartered in Mumbai, India.

    Courseplay is the scalable learning technology solution for enterprises to deliver delightful learning content, engage hard-working employees, automate tedious workflows, and accurately measure impact for their people using any device. Our AI-powered people transformation platform provides clients with intelligent insights and recommendations for better bottom-line performance throughout the company.

    Application Support

    atCourseplay Cloud Learning

    Salary

    3Lac  - 6Lac  CTC

    Location

    Nariman Point, Mumbai

    Experience

    2 yrsto5 yrs experience

    Company Typically replies in 3 d

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