· Team Management and Development
Responsible formaintaining a culture of fairness, openness, happiness and transparency. Should be accessible to his in-direct reports in case of escalations and maintain smooth interdepartmental functioning with adherence to processes.Create anencouraging environment and motivate the team to achieve their professional and personal goals.Identifying the high potential employees and coaching them for next level.
· Implementation of Geography mapping
Responsible for allocation of geography at all levels. Should train and coach the AM and TM on area mapping and auditing of geography. Should audit and review the progress of area mapping on regular intervals.
· Project Approvals for the entire team/location.
· Project Approvals-
· Is responsible for approvals of all projects pertaining to his respective teams. Would maintain an MIS and would be the link between developers and HDFC Legal team for completion of documents and timely approvals.
· Performance Review.
· Monthly review of AM. Coaching of AM and TM in conducting monthly reviews
· Goal setting of the AM and assist in goal setting of TM.
· Coach and assist AM and TM in conducting SO Reviews. TM to focus on performing SO’s and AM to focus on new and underperforming SO’s.
· Has to conduct monthly reviews and set goal sheets for all NPE SO’s.
· Category A & B Source Relationship Management.
- and find out latest changes/updates in competitors product related to policies, rates etc.
- Should collect data related to latest updates in real estate market in terms of future projects, new launches, pricing trends, sales trend, bulk bookings etc.
· Marketing Campaigns and events- Organize, execute and monitor performance of the launched schemes/offers, marketing activities like BT, HIL, Reference campaign etc. Self employed and High Value Employed Loans
a. Self Employed Business- He/she would be responsible for facilitating self employed business and constantly increase its percentage contribution. Would coordinate with HDFC self employed HUB for faster processing of all Self employed cases.
b. High Vale Business- Responsible for follow-up and approvals of all High Values loans in his/her respective branches
· Resolve Disbursement Related Issues.
- BSA approvals for the team/location.
Channel Partner Empanelment Approval- Would be responsible for approving empanelment of all new channel partners.
- Conduct Town hall for the location on 1st and 16th working day of the month in absence of SM
- Market Intelligence-
- Will be responsible for data on competition and markets. Will be responsible to send market share reports to HO on a monthly basis.
- JD Implementation - Responsible for JD implementation of all down-line hierarchy’s.