*Receivables Management: Manage and deliver monthly performance in terms of resolution, roll backs, recovery rates/ values as per the target set for the assigned portfolio.Achieve targets related to principal charges collections. Ensure agency (includes third party vendors & company’s collection executives) resources are optimally used wrt the number of visits, contacts, PTP conversion ratio etc. Review calls and field follow-up on the portfolio towards achievement of set target. Ensure that calls and field visits related trails are regularly recorded in system; special diligence is req. in the same for special cases i.e. skip, deceased, third party usage etc.Regular visitations to yard and reporting the discrepancies / compliant items.
All the Company’s processes to be adhered to in totality
Ensuring timely allocation.
All vendor bills are processed within 30 days of work.
Ensure 100% usage & updation of collection system
Management of field/ referral vendors
Code of conduct to be followed by the agencies across aspects of field visit and tele calling.
Monitor performance of agencies and address performance deficiencies.
Highlight discrepancy in customer data & checks – addresses, contacts, work profile etc. concerning field investigation agencies, ops, sales, credit team affecting collection perf.
Yard Management: Ensure set targets for the inventory movement in yard & sale process are met.
*Description of the Relationships and Roles:
To ensure smooth functioning of day to day process, the position is critical to have close
Sales (Sales Manager): Co-ordinating with sales for feedback and resolutions on frauds. Sharing data regarding negative profiles and areas basis portfolio trends
Local Operations/CPU: Co-ordinating for regular PDC/ACH presentation. For retrieval of relevant documents for skip tracing and fraud cases. For process and compliance related items
Collection Agencies : For delivery of numbers and compliance to process and regulatory requirement.