Job Description:
Manage and deliver monthly performance in terms of resolution, roll backs, recovery rates/values as per the target set for the assigned Two Wheeler Loan portfolio.
Achieve targets related to principal, fees & charges collections.
Maintain, Manage & Guide team of Field collection executives and Tele caller to achieve collection targets
Ensure third party agency collection resources are optimally used
Review agency’s calls, field follow-up & collection on the portfolio
Ensure followup feedback is regularly recorded in system
Ensure personal call / visit follow-up & resolution of non responsive cases
Issue company legal notices and execute related processes on NPA accounts
Solve collection related inbound customer queries on call and visit