Answer calls with customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
Follow up to ensure that appropriate actions were taken on customer requests.
Refer unresolved customer grievances or special requests to designated departments for further investigations.
Good Salesmanship to induce purchase from Customers and Upsell.Attend customer’s calls and assist them in resolving issues regarding the product/service