Assistant Manager
at Milk Infotech(Posted by milk infotech)Assistant ManagerNew
at Milk Infotech(Posted by milk infotech)
1 Opening
Salary
INR8Lac 8Lac - 10Lac CTCCTC
Salary
INR8Lac 8Lac - 10Lac CTCCTC
Experience
8 yrsto12 yrs experience| Resume Required
Experience
8 yrsto12 yrs experience| Resume Required
Location
Gurgaon, Gurgaon
Location
Gurgaon, Gurgaon
Company Typically replies in 1 hr
Additional Details
Job Type
Full Time
Shift Timings
5:00 PM - 5:00 AM(night shift)
Working Days
6 days|Off Days:Sunday
Job Benefits
PF & ESIC
Job Requirements
Education
Graduation degree mandatoryCompulsory
Experience
8 yrs to 12 yrs of experience as Operations Executive in BPO / ITES mandatoryCompulsory
Candidate should be handling a US process in his current jobCompulsory
Age
22 - 35 yrsCompulsory
Communication
Excellent English skills - Ability to Speak, Write & ReadCompulsory
Documents
Pan CardCompulsory
Joining and Relieving LettersCompulsory
Marksheets and DegreeCompulsory
Salary slipsCompulsory
Aadhar CardCompulsory
Candidates should be less than 35 years of ageCompulsory
Graduate preferably B.Com. with minimum 10 years of total experience. Should have managed team for US based process for at least 5 years. Candidates with more than 12 years of experience will not be entertained.
MBA degree will be an added advantage
Schooling and college from reputed institute is desirable
Others
Expected SalaryCompulsory
Notice PeriodCompulsory
Job Description
Key Responsibilities:
1. Understand process requirements and document SOPs, KPIs and SLAs
2. Should be able to interact independently with client to understand processes and define critical
success factors
3. Prepare material for training, operations SOPs, quality, MIS reporting, WFM, Business Continuity
4. Hire initial team of agents
5. Managing operations and achieving high customer satisfaction
6. Since initially team will be small, AM is expected to be hands-on and contribute towards process
execution as well
7. Periodically monitoring the performance of the team
8. Controlling attrition
9. Producing MIS reports
10. Analysing MIS reports and create action plan for any deviation in expected performance
11. Coordinate with IT department for any outages and infrastructure issues.
Skills and Competencies
1. Excellent verbal communication, telephone etiquette, fluency in US English accent.
2. Self-motivated with Go-Getter attitude.
3. Good Leadership / Supervisory Skills/ Service orientation
4. Create good relationship with team members and motivate them to put in their best to work in
order to achieve maximum results
5. Good knowledge of relevant computer programs (e.g. CRM software, ERP), MS-Office and call
centre systems
6. Coach team members on the best ways to carry out their duties by transferring expert knowledge
to them to boost their skills.
7. Excellent analytical skills and go-getter attitude.
Note: The company are in process of initiating new processes for their client’s US operations. Process will be in domain of
Order to Cash, Customer Service and Shared Services.
Transport will be provided during an odd hours.
Company Details
Milk Infotech(Posted by milk infotech)
Individual Employer|BPO / ITES|50-200 Employees
Milk has the same magical effect on the business as it has on the human body. It builds bones and teeth. Enhances the immune system. Blocks the absorption of toxic materials. Helps heal wounds. Improves eyesight. And even prevents ageing.
Milk Infotech develops your competitive muscles as you push your business forward in a world where only swiftest, leanest and toughest cast a global shadow.
8Lac - 10Lac CTC
Gurgaon, Gurgaon
8 yrsto12 yrs experience
Company Typically replies in 1 hr