Milk Infotech Logo

1 Opening

Posted 1 month, 2 weeks Back

SalarySalary

8Lac  - 10Lac  CTC

ExperienceExperience

8 yrsto12 yrs experience| Resume Required

LocationLocation

Sector 52, Gurgaon

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Company Typically replies in 8 hr

Additional Details

Job Type

Full Time

Shift Timings

5:00 PM - 5:00 AM(night shift)

Working Days

6 days|Off Days:Sunday

Job Benefits

PF & ESIC

Job Requirements

Education

Graduation degree mandatoryCompulsory

Experience

8 yrs to 12 yrs of experience as Operations Executive in BPO / ITES mandatoryCompulsory

Candidate should be handling a US process in his current jobCompulsory

Age

22 - 35 yrsCompulsory

Communication

Excellent English skills - Ability to Speak, Write & ReadCompulsory

Documents

Pan CardCompulsory

Joining and Relieving LettersCompulsory

Marksheets and DegreeCompulsory

Salary slipsCompulsory

Aadhar CardCompulsory

Candidates should be less than 35 years of ageCompulsory

Graduate preferably B.Com. with minimum 10 years of total experience. Should have managed team for US based process for at least 5 years. Candidates with more than 12 years of experience will not be entertained.

MBA degree will be an added advantage

Schooling and college from reputed institute is desirable

Others

Expected SalaryCompulsory

Notice PeriodCompulsory

Job Description

Key Responsibilities:

1. Understand process requirements and document SOPs, KPIs and SLAs
2. Should be able to interact independently with client to understand processes and define critical
success factors
3. Prepare material for training, operations SOPs, quality, MIS reporting, WFM, Business Continuity
4. Hire initial team of agents
5. Managing operations and achieving high customer satisfaction
6. Since initially team will be small, AM is expected to be hands-on and contribute towards process
execution as well
7. Periodically monitoring the performance of the team
8. Controlling attrition
9. Producing MIS reports
10. Analysing MIS reports and create action plan for any deviation in expected performance
11. Coordinate with IT department for any outages and infrastructure issues.

Skills and Competencies


1. Excellent verbal communication, telephone etiquette, fluency in US English accent. 
2. Self-motivated with Go-Getter attitude.
3. Good Leadership / Supervisory Skills/ Service orientation
4. Create good relationship with team members and motivate them to put in their best to work in
order to achieve maximum results
5. Good knowledge of relevant computer programs (e.g. CRM software, ERP), MS-Office and call
centre systems
6. Coach team members on the best ways to carry out their duties by transferring expert knowledge
to them to boost their skills.
7. Excellent analytical skills and go-getter attitude.

Note: The company are in process of initiating new processes for their client’s US operations. Process will be in domain of
Order to Cash, Customer Service and Shared Services.

Transport will be provided during an odd hours.



Company Details

Milk Infotech Logo

Milk Infotech(Posted by milk infotech)

http://www.milkinfotech.com

Individual Employer|BPO / ITES|50-200 Employees



Milk has the same magical effect on the business as it has on the human body. It builds bones and teeth. Enhances the immune system. Blocks the absorption of toxic materials. Helps heal wounds. Improves eyesight. And even prevents ageing.

Milk Infotech develops your competitive muscles as you push your business forward in a world where only swiftest, leanest and toughest cast a global shadow.



Assistant Manager

at  Milk Infotech(Posted by milk infotech)

Salary

8Lac  - 10Lac  CTC

Location

Sector 52, Gurgaon

Experience

8 yrsto12 yrs experience

Company Typically replies in 8 hr

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