· Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion
· Document all inquires, requests, resolutions, and follow-up tasks
· Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines
· Display a courteous and empathetic attitude to all customers
· Perform research to answer customer inquiries and requests
· Grow existing customer accounts through exceptional customer service and effective sales techniques
· Meet quantitative performance metrics as outlined
· Keep customer accounts current by updating databases during calls