Assistant Manager Customer Service

at  The Organic Carbon Pvt Ltd(Posted by the organic carbon pvt ltd)

Salary

INR12,00012,000 - 18,000 PMPM

Experience

6 monthsto1 yr experience| Resume Required

Location

Shivajinagar, Pune

Assistant Manager Customer ServiceFULL_TIME

The Organic Carbon Pvt Ltdhttp://www.theorganiccarbon.com

Not Specified

6 months

2020-05-19T15:27:45

2020-07-18T17:41:00.261103+05:30

FMCG / F&B

Customer Care

Job Benefits

INR

INR12,00012,000 - 18,000 PMPM

Shivajinagar, PunePune Maharashtra411005IN

9:30 AM - 6:30 PM(day shift)

6:00 AM - 3:00 PM(day shift)

<p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Document all inquires, requests, resolutions, and follow-up tasks</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Display a courteous and empathetic attitude to all customers</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Perform research to answer customer inquiries and requests</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Grow existing customer accounts through exceptional customer service and effective sales techniques</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Meet quantitative performance metrics as outlined</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Keep customer accounts current by updating databases during calls</p>