Company Logo

11 Openings

Posted 1 month, 1 week Back

SalarySalary

20,000 - 30K  PM

ExperienceExperience

6 monthsto5 yrs experience| Resume Required

LocationLocation

Bellandur, Bengaluru

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Additional Details

Job Type

Full Time

Shift Timings

9:30 AM - 6:30 PM(day shift)

Working Days

5 days

Job Requirements

Education

Below 10th mandatoryCompulsory

Experience

6 months to 5 yrs of experience as Sales / Business Development in BPO / ITES mandatoryCompulsory

Age

18 - 30 yrsCompulsory

Job Description

Focus on client acquisition and expansion of business to generate revenue for the organization

Monitors calls/ transactions to gauge the health of the process and shares feedback with

Unit Heads/Team Leaders

• Root cause analysis of process deviations, action plan development and resolution.

• Handle & Resolve escalated calls / issues and requests from internal and external

sources

• Use excel data analysis and knowledge of the customer experience to prioritize critical

improvement initiatives.

• Replicate best practices from other locations/processes to improve process performance

• Coordinates with operations to achieve positive quality outcome and at the same time

understanding business dynamics.

• This position is responsible for conducting quality checks to assess the health of the

business. Analyst is also required to act as a Subject Matter Expert for the team. He/she

should endeavour to minimize negative customer experiences and should highlight

issues that could lead to the same

• Monitor process adherence by comparing each task against specifications outlined in

SOPs and using fair judgment in understanding instructions provided by the Subject

Matter Experts, managers, or SOPs

• Analyze and approve daily transactions.

• Process insights documentations.

Company Details

Company Logo

No Broker.com(Posted by no broker.com)

http://www.nobroker.in

Small & Medium Enterprises (SMEs)|BPO / ITES|500-1000 Employees

NoBroker.com is world's largest C2C marketplace in online real estate. With cumulative 50 lakh customers, it has grown 10X in last one year. With three rounds of funding of $71 mn, it is well funded by key US, Indian, Japanese & Korean investors like General Atlantic, SAIF Partners, KTB ventures and BeeNext. It is headquartered in Bangalore with a team of 900+ people. 

Associate Quality Analyst

at  No Broker.com(Posted by no broker.com)

Salary

20,000 - 30K  PM

Location

Bellandur, Bengaluru

Experience

6 monthsto5 yrs experience

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