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11 Openings

Posted 1 month, 1 week Back


20,000 - 30K  PM


6 monthsto5 yrs experience| Resume Required


Bellandur, Bengaluru

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Additional Details

Job Type

Full Time

Shift Timings

9:30 AM - 6:30 PM(day shift)

Working Days

5 days

Job Requirements


Below 10th mandatoryCompulsory


6 months to 5 yrs of experience as Sales / Business Development in BPO / ITES mandatoryCompulsory


18 - 30 yrsCompulsory

Job Description

Focus on client acquisition and expansion of business to generate revenue for the organization

Monitors calls/ transactions to gauge the health of the process and shares feedback with

Unit Heads/Team Leaders

• Root cause analysis of process deviations, action plan development and resolution.

• Handle & Resolve escalated calls / issues and requests from internal and external


• Use excel data analysis and knowledge of the customer experience to prioritize critical

improvement initiatives.

• Replicate best practices from other locations/processes to improve process performance

• Coordinates with operations to achieve positive quality outcome and at the same time

understanding business dynamics.

• This position is responsible for conducting quality checks to assess the health of the

business. Analyst is also required to act as a Subject Matter Expert for the team. He/she

should endeavour to minimize negative customer experiences and should highlight

issues that could lead to the same

• Monitor process adherence by comparing each task against specifications outlined in

SOPs and using fair judgment in understanding instructions provided by the Subject

Matter Experts, managers, or SOPs

• Analyze and approve daily transactions.

• Process insights documentations.

Company Details

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No by no

Small & Medium Enterprises (SMEs)|BPO / ITES|500-1000 Employees is world's largest C2C marketplace in online real estate. With cumulative 50 lakh customers, it has grown 10X in last one year. With three rounds of funding of $71 mn, it is well funded by key US, Indian, Japanese & Korean investors like General Atlantic, SAIF Partners, KTB ventures and BeeNext. It is headquartered in Bangalore with a team of 900+ people. 

Associate Quality Analyst

at  No by no


20,000 - 30K  PM


Bellandur, Bengaluru


6 monthsto5 yrs experience

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