Associate Quality Analyst

No Broker.com
Bengaluru - Bellandur
20,000 - 30,000
/ monthly
Requirements
6 months - 5 years experience
less than 10th
18 - 30 years
No gender preference
Shift timings
Working days
5 days/week
Morning Shift
9:30am - 6:30pm

Job description

Focus on client acquisition and expansion of business to generate revenue for the organization

Monitors calls/ transactions to gauge the health of the process and shares feedback with

Unit Heads/Team Leaders

• Root cause analysis of process deviations, action plan development and resolution.

• Handle & Resolve escalated calls / issues and requests from internal and external

sources

• Use excel data analysis and knowledge of the customer experience to prioritize critical

improvement initiatives.

• Replicate best practices from other locations/processes to improve process performance

• Coordinates with operations to achieve positive quality outcome and at the same time

understanding business dynamics.

• This position is responsible for conducting quality checks to assess the health of the

business. Analyst is also required to act as a Subject Matter Expert for the team. He/she

should endeavour to minimize negative customer experiences and should highlight

issues that could lead to the same

• Monitor process adherence by comparing each task against specifications outlined in

SOPs and using fair judgment in understanding instructions provided by the Subject

Matter Experts, managers, or SOPs

• Analyze and approve daily transactions.

• Process insights documentations.

Additional Requirements
Experience
Sales / Business Development,
BPO / ITES
Job Type
Full Time
Share
Posted on 07 July 2020
Home
Sales / Business Development
Sales / Business Development in No Broker.com