Associate Quality Analyst

at  No Broker.com(Posted by no broker.com)

Salary

INR20,00020,000 - 30K  PMPM

Experience

6 monthsto5 yrs experience| Resume Required

Location

Bellandur, Bengaluru

Associate Quality AnalystFULL_TIME

No Broker.comhttp://www.nobroker.in

Not Specified

6 months

2020-07-07T12:56:37

2020-09-05T16:29:22.465265+05:30

BPO / ITES

Sales / Business Development

Job Benefits

INR

INR20,00020,000 - 30K  PMPM

Bellandur, BengaluruBangalore Karnataka560103IN

9:30 AM - 6:30 PM(day shift)

<p>Focus on client acquisition and expansion of business to generate revenue for the organization</p><p>Monitors calls/ transactions to gauge the health of the process and shares feedback with</p><p>Unit Heads/Team Leaders</p><p>• Root cause analysis of process deviations, action plan development and resolution.</p><p>• Handle &amp; Resolve escalated calls / issues and requests from internal and external</p><p>sources</p><p>• Use excel data analysis and knowledge of the customer experience to prioritize critical</p><p>improvement initiatives.</p><p>• Replicate best practices from other locations/processes to improve process performance</p><p>• Coordinates with operations to achieve positive quality outcome and at the same time</p><p>understanding business dynamics.</p><p>• This position is responsible for conducting quality checks to assess the health of the</p><p>business. Analyst is also required to act as a Subject Matter Expert for the team. He/she</p><p>should endeavour to minimize negative customer experiences and should highlight</p><p>issues that could lead to the same</p><p>• Monitor process adherence by comparing each task against specifications outlined in</p><p>SOPs and using fair judgment in understanding instructions provided by the Subject</p><p>Matter Experts, managers, or SOPs</p><p>• Analyze and approve daily transactions.</p><p>• Process insights documentations.</p>