16,000 - 18,000 PM


6 monthsto2 yrs experience| Resume Required


Sector 19, Gurgaon

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Additional Details

Job Type

Full Time

Shift Timings

9:30 AM - 7:30 PM(day shift)

Working Days

6 days

Job Requirements


Below 10th allowed


6 months to 2 yrs of experience as Back Office Executive in Telecom / ISP mandatoryCompulsory


18 - 30 yrsCompulsory


Laptop requiredCompulsory

Android PhoneCompulsory

Job Description

Position Name : Fault Desk Executive

Location : Gurgaon

Level of education : any/ Graduate

Experience : Min 6 month

Job Description

Handling various aspects like handling customer doubts using the given specifications and fixing the defects as well as analyzing its root cause.

Log in nature of complaint and other details regarding the problem as provided by the callers

Answer incoming calls and analyze the queries and problems of the callers

Perform security checks and verify details of customers, plan and others.

Assign complaint ID and inform the customer regarding approximate time needed for the resolution of the problem.

Ensure customer satisfaction and escalate calls to Floor Manager if the caller is not satisfied.

Knowledge and Skills

Good Co-ordination, Good at excel

Good Communication


Company Details

Santa Events & Exhibitions Pvt. Ltd. is a company manned by professionals, based at Delhi and networking in entire India from past twenty years. So far, We have been working with all the leading Multi- National Brands in Consumer Electronics, Communication, Automobiles,FMCG & Other Industries. The Santa has a proven track record in the​field of Executing Events, Exhibitions & BTL.

The company specializes in providing a variety of customized solutions like manpower outsourcing, exhibitions, conferences, product / concept launches, implementation of merchandising activities, advertising and other business promotional campaigns.

Back End Coordinator

at  Santa eventz and Exhibtions pvt. ltd.(Posted by santa india)


16,000 - 18,000 PM


Sector 19, Gurgaon


6 monthsto2 yrs experience

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