<p> <strong>Position Name : </strong>Fault Desk Executive </p><p> <strong>Location : </strong>Gurgaon </p><p> <strong>Level of education : </strong>any/ Graduate </p><p> <strong>Experience : </strong>Min 6 month </p><p> </p><p> <strong>Job Description</strong></p><p> Handling various aspects like handling customer doubts using the given specifications and fixing the defects as well as analyzing its root cause.</p><p>Log in nature of complaint and other details regarding the problem as provided by the callers </p><p>Answer incoming calls and analyze the queries and problems of the callers </p><p>Perform security checks and verify details of customers, plan and others.</p><p>Assign complaint ID and inform the customer regarding approximate time needed for the resolution of the problem.</p><p>Ensure customer satisfaction and escalate calls to Floor Manager if the caller is not satisfied.</p><p><strong>Knowledge and Skills</strong></p><p>Good Co-ordination, Good at excel</p><p>Good Communication</p><p> </p>
Santa Events & Exhibitions Pvt. Ltd. is a company manned by professionals, based at Delhi and networking in entire India from past twenty years. So far, We have been working with all the leading Multi- National Brands in Consumer Electronics, Communication, Automobiles,FMCG & Other Industries. The Santa has a proven track record in thefield of Executing Events, Exhibitions & BTL.
The company specializes in providing a variety of customized solutions like manpower outsourcing, exhibitions, conferences, product / concept launches, implementation of merchandising activities, advertising and other business promotional campaigns.
Back End Coordinator
at Santa eventz and Exhibtions pvt. ltd.(Posted by santa india)