Dear All,
Desired Candidate profile
- Any Fresher graduate or experienced with minimum of 6 months tenure from an English speaking contact center handling Information Technology products or services or mobile security.
- Other industry experience could be considered if the Candidate is a stable with excellent industry knowledge and proven tech skills.
- Expert knowledge in Security solutions and OS on Mobile phones
- Owns and regularly uses a computer.
- Great Interpersonal skills as they will regularly be in contact with colleagues and/or customers.
- Must also be knowledgeable in Windows and Android, use and navigation.
- Good communication with excellent telephone mannerism (only B2L cadre).
Product & Process
- Shift Timings and off- 5 day schedule with rotational shift and off.
- Compensation -Fresher package is 2.15 lpa and tenured max can be of 3.50 lpa
Selection process:
Step 1 - HR Interview (Soft skill and Tech expertise)
Step 2 - GLA Voice assessment for voice profiles (B2L is the threshold)
Step-3 - SD Round