Business Analyst - IT

SMC Insurance Brokers Pvt Ltd
Delhi - Mayur Vihar Phase 1
10,00,000 - 12,00,000
/ monthly
Requirements
Upto 7 years experience
Graduate
22 - 32 years
No gender preference
Shift timings
Working days
5 days/week
Week offs
SATURDAY, SUNDAY
Morning Shift
9:30am - 6:30pm

Job description

Deploying various methodologies to analyze various business processes, recommending modifications to minimize escalations, reduce rejection, realize operational efficiencies, control variability & costs

º  Requirement Gathering through meetings with users, analyzing their Business Requirement documents (BRD) and prepare Functional  Requirement Document (FRD)

º  Sanity testing of the deliveries being made, ensuring quality and timely delivery.

º  Managing customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms with minimum TAT.

º  Setting out quality standards for various operational areas, ensuring a high-quality customer experience while adhering to the SLAs and work processes.

º  Strong believer of data analysis to do RCA and usage of Technology / Process to enhance customer experience.

º  Performing and managing day to day branch operations activities such as data entry, QC, Banking, Recon, MIS Publishing, Endorsements, and Cancellations etc.

º  Provide resolutions to the various queries related to Process, Underwriting& Guidelines of branches and give approvals in system related to various exceptional requests.

º  Preparing & presenting various weekly/monthly MIS reports pertaining to process and productivity

Additional Requirements
Language
English
Job Type
Full Time
Other requirements
- Must have Business Analyst-IT experience from General Insurance
- Coordinator between IT Team & General Insurance Operations.
- Have worked as per Technology aspect & Operations aspects for GI. Candidate must have worked with GI Operations Team
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Posted on 20 Nov 2019
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Analytics / Business Intelligence / Data Science in SMC Insurance Brokers Pvt Ltd