Business Development Executive/ Seller Escalation

at  E-Commerce Company(Posted by e-commerce company)

Seller Escalation

• Acting as a primary interface between Company and the business partners by building platforms and business knowledge to better serve them.
• Creating solutions through logical reasoning and data interpretation skills and identify trends, apart from making improvement suggestions.
• Liaise with other departments such as Customer Service, Merchant Investigations or Payments teams as required to resolve seller’s issues and questions.
• By maintaining exemplary performance metrics such as quality, productivity, first contact resolution and attendance provided prompt and efficient service to company Sellers and Merchants, including the appropriate escalation of Sellers’ issues.
• Help sellers create product catalog and ensure the product description or images are as per company guidelines.
• Responds to Associate support requests in real time, also educating Associates with the goal of achieving timely first contact resolution, as well as a remarkable & reproducible Seller/Vendor Experience.

Business Development

• Vendor acquisition, on-boarding and account management across fashion wear category in India 
  - Manage end-to-end all vendor contracting processes 
  - Negotiate favorable terms of relationship with vendors 
  - Coordination with Operations team to scale sourcing operations 
  - Setup the required QA, returns and exchanges processes with all the vendors

What we look for:

- business development experience in online marketplaces preferred 
- Passion and grit to achieve highly ambitious targets 
- Ability to hustle in a highly dynamic environment

Salary Range : 4 Lakh - 8 lakh per annul.

Note : Candidates having experience in E- Commerce industry can only apply.