Company Logo

5 Openings

Posted 1 month Back

SalarySalary

25K  - 27K  PM

ExperienceExperience

1 yrto4 yrs experience| Resume Required

LocationLocation

Bengaluru, Bangalore Urban

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Additional Details

Job Type

Full Time

Job Requirements

Education

12th pass preferred

Experience

1 yr to 4 yrs of experience as Telesales / Telemarketing in Healthcare / Medical preferred

Age

Above 18 yrs

Communication

Fluent English skills - Ability to Speak

Job Description

Key Responsibilities

· Owns the conversion targets as shared by the team Lead CeC lead and deliver bookings and services aligned to business targets

· Communicates with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner / in SLA

· Complies with all applicable company policies and procedures to meet the SOPs and company standards

· Improve performance based on feedback from quality teams, audits and C-Sat surveys to provide better customer experience and higher conversion %

· Ensures quality customer service for internal and external customers

· Identifies and assesses customers' / patients’ requirements  quickly and accurately; Solves issues / problems systematically, using sound business judgment

· Consistently meets established productivity, schedule adherence and Quality standards

· Responsible for the resolution of escalated member calls that are received; would include complete coordination with the respective vertical supervisors and work around quickly to provide apt resolution to the customers

· Responsible to correct the member information & customer responses in the database including the customer addresses / contact details

Company Details

Company Logo

Nightingales Home Healthcare Services

http://www.nightingales.in

Corporate|Healthcare / Medical|Above 1000 Employees

Call Center Executive

atNightingales Home Healthcare Services

This Job is closed.

Salary

25K  - 27K  PM

Location

Bengaluru, Bangalore Urban

Experience

1 yrto4 yrs experience

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