Priyanka Parida

JOB RESPONSIBILITIES:<ul><li> Solid organizational, administrative and time management skills</li></ul><ul><li> Keen sense of attention to detail</li></ul><ul><li> Accountability and planning</li></ul><ul><li>Ability to demonstrate personal ownership of tasks and follow through to obtain desired results with the batch</li></ul><ul><li>Groom new hires to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer focused agents</li></ul><ul><li>Monitor and maintain quality of interaction with customers.</li></ul><ul><li>Call handling to develop first hand sensing of customer pulse and manage irate customers.</li></ul><ul><li>Motivating each Team Member, guiding, monitoring their performance and implementing  corrective actions as required.</li></ul><ul><li>To ensure that at no point in time the team lacks supervision.</li></ul><ul><li>Handling team and shop floor escalations calls and providing end to end resolutions.</li></ul><ul><li>Give timely and real time feedback with a view towards improving Operational and individual  efficiency.</li></ul>Hiring SPECIFICATION: Education: Graduation Mandatory

Customer Care

BPO / ITES

English

Kannada

Telugu

Conneqt Business Solutions is a subsidiary of Quess Corp., India’s leading business services provider. Quess is committed to providing a world-class customer experience while continuously working towards creating better lives.. As one of the leading business process services companies, it is this very ethos that we strive to live up to, each day. The world is changing at a pace never seen before. Today, technology delights us as much as it confounds us. Innovative products amaze us as much as they frustrate us. The ever-increasing range and nature of services add great value to our lives, but it gets equally challenging to manage and stay up-to-date with them. We work closely with our clients to understand their businesses, products and services – and leverage this understanding to help them deliver greater value to their customers. Be it in terms of constantly reengineering their customer-connect processes, supporting their expansion plans with our extensive delivery footprint, launching products at a pace faster than ever – while never letting customer satisfaction drop, being there for their customers 24x7, extending citizen services at a scale never seen before, or, boosting collections through a mix of persistence, process and technology, Conneqt Business Solutions has time and time again delivered on the diverse expectations of its clients. At Conneqt Business Solutions, we value and respect our client’s business and brand, as much as we value our own. We see every customer interaction as an opportunity to represent our client’s brand with pride, enhance the client’s value in their customer’s lives, and ultimately, shape a world where customers and businesses trust one another, see long-term value in the association, and support each other’s ambitions and aspirations.

CBSL is calling out SMEs for immediate joining.

Job description