Milk Infotech Logo

Center Head - Customer Service

at  Milk Infotech(Posted by milk infotech)

Center Head - Customer Service

at  Milk Infotech(Posted by milk infotech)

1 Opening

Posted 1 month, 1 week Back

SalarySalary

15Lac  - 20Lac  CTC

ExperienceExperience

12 yrsto15 yrs experience| Resume Required

LocationLocation

Sector 50, Gurgaon

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Additional Details

Job Type

Full Time

Shift Timings

10:00 AM - 7:00 PM(day shift)

Working Days

6 days|Off Days:Sunday

Job Benefits

PF & ESIC

Job Requirements

Education

Graduation degree mandatoryCompulsory

Bachelor of Technology (B.Tech)/Bachelor of Engineering (B.E.) mandatoryCompulsory

Master of Business Administration (M.B.A.)/Post Graduate Diploma in Management (P.G.D.M.) preferred

Experience

12 yrs to 15 yrs of experience as Customer Care in Automobile mandatoryCompulsory

Candidates from OEMs will also be consideredCompulsory

Age

30 - 35 yrsCompulsory

Communication

Excellent English skills - Ability to Speak, Read & WriteCompulsory

Documents

Joining and Relieving LettersCompulsory

Marksheets and DegreeCompulsory

PhotosCompulsory

Salary slipsCompulsory

Aadhar CardCompulsory

Others

Expected SalaryCompulsory

Notice PeriodCompulsory

Job Description

  1. Head Customer Service Contact Center for Apollo Tyres
  2. Will directly work with Apollo Customer Service Head and his direct repartees
  3. The contact centre has a current strength of 35 people, expected to grow to 60 in a year’s time
  4. The contact centre has the following charter :
    1. Resolve customer complaints about tyres
    2. Answer customer price queries,  dealership requests, location of Apollo dealer  etc,
    3. Conduct customer survey about apollo tyres/competitors and related service feedback e.g. alignment, wheel balancing
    4. Provide help to Apollo dealers, service centres, fitters etc regarding marketing material, uniforms, tools, machinery etc
    5. Gather product feedback, analyze complaint pattern, and provide inputs to Apollo for product improvement, field services and increasing sales
    6. Use analytics  for producing actionable insights from data generated in the contact centre



Company Details

Milk Infotech Logo

Milk Infotech(Posted by milk infotech)

http://www.milkinfotech.com

Individual Employer|BPO / ITES|50-200 Employees



Milk has the same magical effect on the business as it has on the human body. It builds bones and teeth. Enhances the immune system. Blocks the absorption of toxic materials. Helps heal wounds. Improves eyesight. And even prevents ageing.

Milk Infotech develops your competitive muscles as you push your business forward in a world where only swiftest, leanest and toughest cast a global shadow.



Center Head - Customer Service

at  Milk Infotech(Posted by milk infotech)

Salary

15Lac  - 20Lac  CTC

Location

Sector 50, Gurgaon

Experience

12 yrsto15 yrs experience

Company Typically replies in 3 hr

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