Milk Infotech Logo

Center Head - Customer Service

at  Milk Infotech(Posted by milk infotech)

Center Head - Customer Service

at  Milk Infotech(Posted by milk infotech)

1 Opening

Posted 1 month, 1 week Back


15Lac  - 20Lac  CTC


12 yrsto15 yrs experience| Resume Required


Sector 50, Gurgaon

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Additional Details

Job Type

Full Time

Shift Timings

10:00 AM - 7:00 PM(day shift)

Working Days

6 days|Off Days:Sunday

Job Benefits


Job Requirements


Graduation degree mandatoryCompulsory

Bachelor of Technology (B.Tech)/Bachelor of Engineering (B.E.) mandatoryCompulsory

Master of Business Administration (M.B.A.)/Post Graduate Diploma in Management (P.G.D.M.) preferred


12 yrs to 15 yrs of experience as Customer Care in Automobile mandatoryCompulsory

Candidates from OEMs will also be consideredCompulsory


30 - 35 yrsCompulsory


Excellent English skills - Ability to Speak, Read & WriteCompulsory


Joining and Relieving LettersCompulsory

Marksheets and DegreeCompulsory


Salary slipsCompulsory

Aadhar CardCompulsory


Expected SalaryCompulsory

Notice PeriodCompulsory

Job Description

  1. Head Customer Service Contact Center for Apollo Tyres
  2. Will directly work with Apollo Customer Service Head and his direct repartees
  3. The contact centre has a current strength of 35 people, expected to grow to 60 in a year’s time
  4. The contact centre has the following charter :
    1. Resolve customer complaints about tyres
    2. Answer customer price queries,  dealership requests, location of Apollo dealer  etc,
    3. Conduct customer survey about apollo tyres/competitors and related service feedback e.g. alignment, wheel balancing
    4. Provide help to Apollo dealers, service centres, fitters etc regarding marketing material, uniforms, tools, machinery etc
    5. Gather product feedback, analyze complaint pattern, and provide inputs to Apollo for product improvement, field services and increasing sales
    6. Use analytics  for producing actionable insights from data generated in the contact centre

Company Details

Milk Infotech Logo

Milk Infotech(Posted by milk infotech)

Individual Employer|BPO / ITES|50-200 Employees

Milk has the same magical effect on the business as it has on the human body. It builds bones and teeth. Enhances the immune system. Blocks the absorption of toxic materials. Helps heal wounds. Improves eyesight. And even prevents ageing.

Milk Infotech develops your competitive muscles as you push your business forward in a world where only swiftest, leanest and toughest cast a global shadow.

Center Head - Customer Service

at  Milk Infotech(Posted by milk infotech)


15Lac  - 20Lac  CTC


Sector 50, Gurgaon


12 yrsto15 yrs experience

Company Typically replies in 3 hr

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