Responsibilities:
• Monitoring accounts to identify overdue payments
• Finding and contacting clients to arrange outstanding payment payoffs
• Keeping accurate records and reporting on collection activity
• Investigate historical data for each outstanding payment
• Find and contact clients to ask about their overdue payments
• Take actions to encourage timely payments
• Resolve billing and customer credit issues
• Update account status records and collection efforts
• Report on collection activity and accounts receivable status
Requirements:
• Proven experience as a Collection Specialist or similar role
• Knowledge on collection techniques
• Working knowledge of MS Office and databases
• Comfortable working with targets
• Patience and ability to manage stress
• Excellent communication skills (written and oral)
• Skilled in negotiation
• Problem-solving skills