Client Servicing & Business Development

The Whiteboard Company
Mumbai - Worli
4,00,000 - 6,00,000
/ monthly
Requirements
4 - 7 years experience
Graduate
25 - 37 years
No gender preference
Shift timings
Working days
5 days/week
Week offs
SATURDAY, SUNDAY
Morning Shift
9:00am - 6:00pm

Job description

Client Servicing and Brand promotions:
  • Responsible for ensuring development of brand strategy, plans as well as ensuring delivery of digital marketing solutions & services to clients.
  • Become the reliable point of contact for each customer that is required to establish a strong business relationship
  • Provide regular updates to clients on the progress of customer service projects and campaigns that directly affect each client
  • Work closely with client team to understand the client business strategy, plans & requirements
  • Work with the team to help develop brand strategy including digital marketing strategy & execution plans for the client. This would entail close coordination with the client teams
  • Develop marketing plans and finalize agreed plans with the client team to proactively drive initiatives
  • Develop detailed monthly calendars and finalize with the client team
  • Serve as a resource for the Organization with respect to translation of client
    requirements for implementation on various digital & offline initiatives including specific campaign plans
  • Create/edit content and talk lines in all creatives to ensure accuracy and relevance to the client
  • Supports team to present creative work to clients for approval or modification
  • Creating reports
  • Providing management with feedback
  • Coordinating with the concerned teams internally.
  • Contribute to Revenue Growth by servicing Clients
  • Coordinating with the concerned teams internally and preparing presentation
  • Possesses knowledge and experience in the tenets of digital marketing. Marketing degree is welcomed but not required with relevant work experience
  • Demonstrates creativity and documented immersion in social media and digital marketing
  • Proficient in content marketing theory and application.
  • Experience sourcing and managing content development and publishing.
  • Exhibits the ability to jump from the creative side of marketing to analytical side, able to demonstrate why their ideas are analytically sound.
  • Displays in-depth knowledge and understanding of social media platforms, website and app development, email marketing, mobile marketing, re-marketing, SEM, SEO.
  • Maintains a working knowledge of principles of SEO including keyword research and Google Analytics. Highly knowledgeable in the principles of “Search and Social.”
  • Maintains excellent writing and language skills.
  • Enjoys a working knowledge of the blogging ecosystem relevant to the company’s field.
  • Displays ability to effectively communicate information and ideas in written and video format.
  • Exceeds at building and maintaining sales relationships, online and off.
  • Practices superior time management.
  • Is a team player with the confidence to take the lead and guide other employees when necessary. (ie: content development, creation and editing of content, and online reputation management).
  • Makes evident good technical understanding and can pick up new tools quickly.
  • Possesses functional knowledge and/or personal experience with WordPress.
  • Demonstrates winning Social Customer Service techniques such as empathy, patience, advocacy and conflict resolution.
  • Possesses great ability to identify potential negative or crisis situation and apply conflict resolution principles to mitigate issues.
  •  Be entrepreneurial – wanting to start new things
Additional Requirements
Language
English
Experience
Digital Marketing Expert,
Advertising / Media / PR
Job Type
Full Time
Other requirements
- Should have experience in brand strategy, plans as well as ensuring delivery of digital marketing solutions & services to clients.
- Should have Brand promotion experience of Social media channels
- from Digital Marketing background
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Posted on 03 Feb 2020
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Digital Marketing Expert
Digital Marketing Expert in The Whiteboard Company