Client Servicing & Digital Marketing

at  Whiteboard Idea Labs Private Limited(Posted by the whiteboard company)

Client Servicing and Brand promotions:

• Responsible for ensuring development of brand strategy, plans as well as ensuring delivery of digital marketing solutions & services to clients.
• Become the reliable point of contact for each customer that is required to establish a strong business relationship
• Provide regular updates to clients on the progress of customer service projects and campaigns that directly affect each client
• Work closely with client team to understand the client business strategy, plans & requirements
• Work with the team to help develop brand strategy including digital marketing strategy & execution plans for the client. This would entail close coordination with the client teams
• Develop marketing plans and finalize agreed plans with the client team to proactively drive initiatives
• Develop detailed monthly calendars and finalize with the client team
• Serve as a resource for the Organization with respect to translation of client
  requirements for implementation on various digital & offline initiatives including specific campaign plans
• Create/edit content and talk lines in all creatives to ensure accuracy and relevance to the client
• Supports team to present creative work to clients for approval or modification
• Creating reports
• Providing management with feedback
• Coordinating with the concerned teams internally.
• Contribute to Revenue Growth by servicing Clients
• Coordinating with the concerned teams internally and preparing presentation
• Possesses knowledge and experience in the tenets of digital marketing. Marketing degree is welcomed but not required with relevant work experience
• Demonstrates creativity and documented immersion in social media and digital marketing
• Proficient in content marketing theory and application.
• Experience sourcing and managing content development and publishing.
• Exhibits the ability to jump from the creative side of marketing to analytical side, able to demonstrate why their ideas are analytically sound.
• Displays in-depth knowledge and understanding of social media platforms, website and app development, email marketing, mobile marketing, re-marketing, SEM, SEO.
• Maintains a working knowledge of principles of SEO including keyword research and Google Analytics. Highly knowledgeable in the principles of “Search and Social.”
• Maintains excellent writing and language skills.
• Enjoys a working knowledge of the blogging ecosystem relevant to the company’s field.
• Displays ability to effectively communicate information and ideas in written and video format.
• Exceeds at building and maintaining sales relationships, online and off.
• Practices superior time management.
• Is a team player with the confidence to take the lead and guide other employees when necessary. (ie: content development, creation and editing of content, and online reputation management).
• Makes evident good technical understanding and can pick up new tools quickly.
• Possesses functional knowledge and/or personal experience with WordPress.
• Demonstrates winning Social Customer Service techniques such as empathy, patience, advocacy and conflict resolution.
• Possesses great ability to identify potential negative or crisis situation and apply conflict resolution principles to mitigate issues.
•  Be entrepreneurial – wanting to start new things