Define the job
Require a Counsellor Cum telecaller for Educational Institute who can handle enquiry on phone or on Desk . He/She has a good communication skill . He/She should very good listener and has to be social-emotional attachment with client . He/She has a ability to seek Potential Client and convert it into a customer . He/she has to be sound knowledge of Science stream and competitive exam in Science stream .
Decide on the type of employment
Full time , First 3 month as a trainee Counsellor Cum telecaller. After 3 month position will be Called as Counsellor .
Create the job description
JOB TITLE: COUNSELLOR
JOB TYPE: Full Time .
LOCATION: 3, Floor , Times Square Building Pune Satara Road at Swargate in Pune -Maharashtra .
SUPERVISOR/MANAGER: Administrative Head .
-Face to Face counselling .
-Counsel students regarding issues such as course and program selection, class scheduling
-Counsel individuals to help them understand and overcome personal, social, or behavioral problems affecting their educational or vocational situations.
-Maintain accurate and complete student records as required by administrative regulations.
-Meet with parents and guardians to discuss their children's progress, and to determine their priorities for their children and their resource needs.
-Provide students with information on such topics as college degree programs and admission requirements, financial aid opportunities, trade and technical schools, and apprenticeship programs.
-Conduct follow-up interviews with counselees to determine if their needs have been met.
-Attend staff meetings, and serve on committees as required.
-Sponsor extracurricular activities such as clubs, student organizations, and academic contests.
-Perform administrative duties such as hall and cafeteria monitoring, and bus loading and unloading.
-Provide information to businesses regarding human resource and employment issues.
SKILLS & EXPERIENCE
Any Graduate can Apply . Science Graduate will get first Preference .
Having a Work Experience in Education Industry will get first Preference .Fresher can also apply
Skills: <List skills needed for the job, including any technical or interpersonal skills>
Excel , Word , Powerpoint
Good Communication Skill
Providing counselling face to face, over the telephone, or online
Working with individuals, families or groups
Keeping confidential records
Building a relationship of trust and respect with clients
Listening to clients' concerns, empathising with them, and helping them to see things more clearly or in a different way
PERFORMANCE GOALS: .
Average speed to answer .
Adherence to schedule
Call wrap up time