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Counsellor cum Telecaller

at  arms academy pvt ltd

Counsellor cum Telecaller

at  arms academy pvt ltd

Freshers Can ApplyFreshers Can Apply

1 Opening

Posted 2 weeks, 4 days Back


15,000 - 20,000 PM


Freshers can Apply1 yr experience| Resume Required


Pune, Pune

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Additional Details

Job Type

Full Time

Shift Timings

10:00 AM - 6:00 PM(day shift)

Working Days

6 days

(1 day in week)

Job Requirements


Graduation degree mandatoryCompulsory

Other Graduation preferred


0 to 1 yr of experience as Admin Executive in Education / Training preferred


18 - 40 yrsCompulsory


Fluent English skills - Ability to Speak, Read & WriteCompulsory

Excellent Marathi skills - Ability to Speak, Read & WriteCompulsory

Excellent Hindi skills - Ability to Speak, Write & ReadCompulsory


MS OfficeCompulsory

Job Description

Define the job

Require a Counsellor Cum telecaller  for Educational Institute who can handle enquiry on phone or on Desk . He/She has  a good communication skill . He/She should very good listener and has to be social-emotional attachment with client . He/She has a ability to seek Potential Client and convert it into a customer . He/she has to be sound knowledge of Science stream and competitive exam  in Science stream .

Decide on the type of employment

Full time , First 3 month as a trainee  Counsellor Cum telecaller. After 3 month position will be Called as Counsellor .

Create the job description



JOB TYPE: Full Time .

LOCATION: 3, Floor , Times  Square Building Pune Satara Road at Swargate in Pune -Maharashtra .

SUPERVISOR/MANAGER: Administrative Head .



-Face to Face counselling .

-Counsel students regarding  issues such as course and program selection, class scheduling

-Counsel individuals to help them understand and overcome personal, social, or behavioral problems affecting their educational or vocational situations.

-Maintain accurate and complete student records as required by administrative regulations.

-Meet with parents and guardians to discuss their children's progress, and to determine their priorities for their children and their resource needs.
-Provide students with information on such topics as college degree programs and admission requirements, financial aid opportunities, trade and technical schools, and apprenticeship programs.

-Conduct follow-up interviews with counselees to determine if their needs have been met.

-Attend staff meetings, and serve on committees as required.

-Sponsor extracurricular activities such as clubs, student organizations, and academic contests.

-Perform administrative duties such as hall and cafeteria monitoring, and bus loading and unloading.

-Provide information to businesses regarding human resource and employment issues.



Any Graduate can Apply . Science Graduate will get first Preference .


Having a Work Experience in Education Industry will get first Preference .Fresher can also apply

Skills: <List skills needed for the job, including any technical or interpersonal skills>


  • Excel , Word , Powerpoint

  • Good Communication Skill

  • Providing counselling face to face, over the telephone, or online

  • Working with individuals, families or groups

  • Keeping confidential records

  • Building a relationship of trust and respect with clients

  • Listening to clients' concerns, empathising with them, and helping them to see things more clearly or in a different way


  • Service Level

  • Average speed to answer .

  • Forecasting .

  • Adherence to schedule

  • Occupancy

  • Call duration

  • Call wrap up time

  • Absenteeism

  • Customer satisfaction

  • First call
    resolution rate

Company Details

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Small & Medium Enterprises (SMEs)|Education / Training

ARMS ACADEMY was commenced in 2012 with a clear objective of bringing the best education and inculcating the right values within the students. It was an outcome of mutual association with some of the finest and experienced teaching brains from across the country in the field of XII Boards & IIT Entrance Examinations. These great minds came together with a flawless and legitimate motto to provide quality education and training in their respective subjects. These faculty members already had a large number of IIT/Medical Selections under their belt.

Since inception ARMS was very clear on the issue of performance by students in their respective Board examinations despite no emphasis on it for IIT entrance. Therefore in the very first year we introduced a 2 year classroom programmed for students moving from class Xth to Xlth. This holistically covered the exhaustive preparation of XI + XII + IIT Entrance.

This pattern was though quite unique from the mass, but it received a good response since induction. From the second year of inception, 1 year classroom program were also introduced for students moving from Class XI to XII. This program received an overwhelming response resulting in immigration of students from other institutes to ARMS ACADEMY.

Later a separate department for Biology/Botany was established with the intention to introduce programs for Medical Entrance preparations. To its greatest achievement, the first Medical batch gave 100% result in NEET with significant number of selections in Government Colleges across the country.

Our students have been blossoming in various entrance exams and they have been the driving force for our growth and introduction of new programs. Over the years, ARMS ACADEMY has been spearheading in evaluating various desires of the students and contributing for their success at these cut-throat entrance exams. For us, it has been our constant endeavor to provide superlative reference books and be a guiding force for the student’s gearing-up for various exams.

We strive to work on the same path of truthfulness with the support and best wishes of our students and their parents.

Counsellor cum Telecaller



15,000 - 20,000 PM


Pune, Pune


Freshers can Apply1 yr experience

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