CRM Executive

Dexters Logistics
Bhopal - Bhopal
... +1 others
10,000 - 15,000
/ monthly
Requirements
6 months - 3 years experience
Graduate
Above 18 years
Male Only Job
Shift timings
Working days
6 days/week
Morning Shift
9:30am - 7:00pm

Job description

CRM EXECUTIVE

Purpose

The purpose of CRM is to handle customer interaction. They are also liable for collection from the clients within stipulated time.

Grade

E- II

Reports to

Manager

Key Responsibilities

·         MIS Preparation.

·         Daily Pickup and Delivery Monitoring

·         POD Tracking.

·         Customer Account Management.

·         Customer Retention.

·         Account wise route analysis

·         Create daily activity report and mail across to respective RPO

·         Stake Holder Management

·         Responsible to maintain company Assets.

·         Responsible to maintain the company integrity at all times

Span of Control

Key Interfaces

Internal: Operations team - corporate and at branch level

External: Clients & Vendors

Key Performance Indicators (KPI)

On time Delivery

Email response rate

Average time to resolve problem

Customer rating of service

Volume of calls handled

Customer attrition rate

Essential Competency

Knowledge

Skills

Attitude

Should have knowledge about Logistic Industry

Communication Skill, MS Office, Telephone Antiquates

Customer Orientation, timely approach to resolve customer query

Essential Qualification & Experience

Qualification

Min Graduation in any Discipline

Experience

2-3 Years’ Experience in Customer Service

Additional Requirements
Experience
Counter Sales,
Marketing Executive,
Logistics / Courier / Transportation
Job Type
Full Time
Skills
MS Word
excel
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Posted on 09 May 2019
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