CRM Executive
at dexters logistics(Posted by dexters logistics)CRM Executive
at dexters logistics(Posted by dexters logistics)
Job has stopped accepting applications
Salary
INR10,00010,000 - 15,000 PMPM
Salary
INR10,00010,000 - 15,000 PMPM
Experience
6 monthsto3 yrs experience| Resume Required
Experience
6 monthsto3 yrs experience| Resume Required
Location
Bhopal, BhopalIndore, Indore
Location
Bhopal, BhopalIndore, Indore
Additional Details
Job Type
Full Time
Shift Timings
9:30 AM - 7:00 PM(day shift)
Working Days
6 days
Job Description
CRM EXECUTIVE
| Purpose | |||||
| The purpose of CRM is to handle customer interaction. They are also liable for collection from the clients within stipulated time. | |||||
| Grade | E- II | Reports to | Manager | ||
| Key Responsibilities | |||||
| · MIS Preparation. · Daily Pickup and Delivery Monitoring · POD Tracking. · Customer Account Management. · Customer Retention. · Account wise route analysis · Create daily activity report and mail across to respective RPO · Stake Holder Management · Responsible to maintain company Assets. · Responsible to maintain the company integrity at all times | |||||
| Span of Control | Key Interfaces | ||||
|
| Internal: Operations team - corporate and at branch level External: Clients & Vendors | ||||
| Key Performance Indicators (KPI) | |||||
| On time Delivery |
| ||||
| Email response rate |
| ||||
| Average time to resolve problem |
| ||||
| Customer rating of service |
| ||||
| Volume of calls handled |
| ||||
| Customer attrition rate |
| ||||
| Essential Competency | |||||
| Knowledge | Skills | Attitude |
| Should have knowledge about Logistic Industry | Communication Skill, MS Office, Telephone Antiquates | Customer Orientation, timely approach to resolve customer query |
| Essential Qualification & Experience | |
| Qualification | Min Graduation in any Discipline |
| Experience | 2-3 Years’ Experience in Customer Service |
Company Details
dexters logistics(Posted by dexters logistics)
Small & Medium Enterprises (SMEs)|Logistics / Courier / Transportation|50-200 Employees
CRM Executive
at dexters logistics(Posted by dexters logistics)
10,000 - 15,000 PM
Bhopal, Bhopal
Indore, Indore
6 monthsto3 yrs experience
Apply to Similar Jobs:
Job Name
Details
Requirements
₹15,000 - 25K PM
Virar West, Virar
1 opening
Graduation
6 monthsto4 yrs experience
18 - 30 yrs age
Females Only
Approved on 01 Sep
₹10,000 - 18,000 PM
Sector 62, Noida
10 openings
Graduation
Freshers can Apply
18 years and above
Females Only
Approved on 21 May
₹1Lac - 4Lac CTC
Gurgaon, Gurgaon
2 openings
Graduation
Freshers can Apply
18 years and above
Approved on 07 Jun
₹12,000 - 15,000 PM
Bengaluru, Bangalore Urban
5 openings
Graduation
6 monthsto1 yr experience
18 years and above
Preferably Females
Approved on 22 Mar
₹10,000 - 25K PM
Bengaluru, Bangalore Urban
3 openings
Graduation
Freshers can Apply
18 - 35 yrs age
Approved on 14 Jun
12th Pass
Freshers can Apply
18 - 30 yrs age
Approved on 04 Oct
12th Pass
Freshers can Apply
18 - 30 yrs age
Approved on 22 Sep
12th Pass
Freshers can Apply
18 - 30 yrs age
Approved on 28 Sep
₹10,000 - 15,000 PM
Chhattarpur, New Delhi
8 openings
12th Pass
Freshers can Apply
18 years and above
Approved on 25 Mar
Graduation
Freshers can Apply
18 years and above
Males Only
Approved on 17 Jun
₹1.20Lac - 1.50Lac CTC
Bandra West, Mumbai
2 openings
Graduation
1 yrto2 yrs experience
Approved on 30 Mar
₹4,500 - 5,000 PM
Not Specified
1 opening
Graduation
4 yrsto10 yrs experience
18 years and above
Approved on 25 Jun
₹12,000 - 20,000 PM
Mulund West, Mumbai
25 openings
Graduation
6 months experience
18 years and above
Females Only
Approved on 01 Apr
Graduation
Freshers can Apply
20 - 30 yrs age
Approved on 23 Mar
₹6Lac - 8Lac CTC
Mumbai, Mumbai
2 openings
Graduation
Freshers can Apply
18 years and above
Approved on 21 Nov
₹13,500 - 20,500 PM
Navi Mumbai, Thane
20 openings
Graduation
6 monthsto1 yr experience
18 years and above
Approved on 03 Nov
Graduation
6 monthsto3 yrs experience
21 years and above
Approved on 07 Jun
₹8,000 - 12,000 PM
Thane West, Thane
2 openings
Graduation
6 months experience
18 years and above
Females Only
Approved on 26 Apr
₹10,000 - 13,000 PM
Surat, Surat
3 openings
Graduation
6 monthsto2 yrs experience
18 years and above
Females Only
Approved on 25 Jun
₹20,000 - 30K PM
West Delhi, DL
4 openings
Graduation
6 monthsto2 yrs experience
22 - 38 yrs age
Approved on 27 Aug