SalarySalary

10,000 - 15,000 PM

ExperienceExperience

6 monthsto3 yrs experience| Resume Required

LocationLocation

Bhopal, BhopalIndore, Indore

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Additional Details

Job Type

Full Time

Shift Timings

9:30 AM - 7:00 PM(day shift)

Working Days

6 days

Job Requirements

Education

Graduation degree preferred

Experience

Experience as Counter Sales or Marketing Executive in Logistics / Courier / Transportation mandatoryCompulsory

6 months to 3 yrs of experience preferred

Age

Above 18 yrs

Gender

Male preferred

Skills

MS WordexcelCompulsory

Job Description

CRM EXECUTIVE

Purpose

The purpose of CRM is to handle customer interaction. They are also liable for collection from the clients within stipulated time.

Grade

E- II

Reports to

Manager

Key Responsibilities

·         MIS Preparation.

·         Daily Pickup and Delivery Monitoring

·         POD Tracking.

·         Customer Account Management.

·         Customer Retention.

·         Account wise route analysis

·         Create daily activity report and mail across to respective RPO

·         Stake Holder Management

·         Responsible to maintain company Assets.

·         Responsible to maintain the company integrity at all times

Span of Control

Key Interfaces

Internal: Operations team - corporate and at branch level

External: Clients & Vendors

Key Performance Indicators (KPI)

On time Delivery

Email response rate

Average time to resolve problem

Customer rating of service

Volume of calls handled

Customer attrition rate

Essential Competency

Knowledge

Skills

Attitude

Should have knowledge about Logistic Industry

Communication Skill, MS Office, Telephone Antiquates

Customer Orientation, timely approach to resolve customer query

Essential Qualification & Experience

Qualification

Min Graduation in any Discipline

Experience

2-3 Years’ Experience in Customer Service

Company Details

Company Logo

dexters logistics(Posted by dexters logistics)

http://www.dexters.in

Small & Medium Enterprises (SMEs)|Logistics / Courier / Transportation|50-200 Employees

CRM Executive

at  dexters logistics(Posted by dexters logistics)

Salary

10,000 - 15,000 PM

Location

Bhopal, Bhopal

Indore, Indore

Experience

6 monthsto3 yrs experience

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