Customer Care Agent || Backed Process || Non voice - OUTBOUND

at  MINTZONES(Posted by mintzones)

Salary

INR18,00018,000 - 25K  PMPM

Experience

6 monthsto1 yr experience| Resume Required

Location

Mansarovar, JaipurMalviya Nagar, Jaipur

Customer Care Agent || Backed Process || Non voice - OUTBOUNDFULL_TIME

MINTZONES Not Specified

Not Specified

6 months

2020-12-29T13:23:54

2021-02-28T14:09:14.459935+05:30

Not Specified

Customer Care

Job Benefits

INR

INR18,00018,000 - 25K  PMPM

Mansarovar, JaipurJaipur RajasthanNot SpecifiedIN

Malviya Nagar, JaipurJaipur Rajasthan302017IN

9:30 AM - 6:30 PM(day shift)

2:00 PM - 10:00 PM(night shift)

<p>Urgent requirement of Sr. Customer care executives , non voice backend process for&nbsp;<strong>Jaipur Location</strong>&nbsp;( international process) , Golden opportunity to kick start you professional carrier with&nbsp;<strong>largest growing MNC in BPO sector</strong>&nbsp;, with good Annul CTC who can delivers the highest quality of service to their customers by their skills, expertise, and experience .</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Eligibility Minimum 6 month of International BPO experience VOICE/NON-VOICE</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Entire selection is based on Telephonic rounds .</p><p><strong>Why Jaipur?</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Cost of living is less as compared to metro cities; a PG is available in the range of 3.5 to 5K.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;The city has small dimensions and hence travel time from any corner to office would be less, henceforth a person will be able to invest his time for a hobby/ higher studies or even watch a movie.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;It is a peaceful city and hence are safe for both male and female candidates.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;There are also a lot of historic places for picnic and weekend getaway.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;A variety of Non-Veg and Veg options are available at reasonable price.</p><p><strong>Responsibilities and Duties</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;A customer care executive must act as a linkman between a company and its customers and resolves any such queries generated by its customers or clients with efficiency.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;The primary task of a BPO executive is to handle calls from customers or clients and provide them with a solution to their queries.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;He/She must show the willingness to learn new things every time and then.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Must discuss every matter with its supervisor or team leader to get any issue sorted</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Giving a resolution to the customers or clients should be the whole and sole responsibility.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Should carry out various other professional services like Business Research, Legal services, Financial Analysis etc.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Must be very effective in providing customer service by providing resolution to their complicated queries and issues.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.</p><p><strong>Key Skills</strong></p><p>Customer Relations, Customer Service, Customer Support, Customer Satisfaction, fresher , fresher job , graduate , graduate job , BPO , BPO JOB, domestic , call center , international BPO, backend , backend Process , email process , Chat process , date analyst , Technical support, tech support, technical support representative, tech support executive, technical support executive, technical support professional, call centre, bpo, call centre, tele support, chat support, bpo executive, customer care, email support, customer service, customer service, customer support, customer experience, customer representative, customer care specialist, senior support specialist, call centre representative, customer support associate, customer success executive, customer support specialist, CSR representative, cs executive, member services representative, customer service representative, customer support representative, customer relations representative, call centre representative</p><p><strong>Required Experience and Qualifications</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Minimum 12th with one year experience</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Should have good Oral and written communication.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Good typing speed is mandatory.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;An effective communicator, probably fluid with what he/she is speaking.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Should be a computer literate.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Should be flexible enough to adapt to any environment or changes happening in the sector.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Should be patient enough and quite motivated towards learning new things and execute it effectively on day to day basis.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Should also have a clear view of what the current market trend is.</p><p><strong>Benefits</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;2-3 month Paid training form the company ( salary would be paid ).</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Meal and Transport as per company Policy</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;15 days Accommodation for New joiner from other states</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;other attractive perk as per company policy</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;one time relocation Bonus up to 10k</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;ravelling allowance upto rs 100 per day, till the time we do not provide cab facilities)</p><p>Job Types: Full-time, Temporary, Contract</p><p>Salary: ₹21,000.00 - ₹25,000.00 per month</p><p>Job Types: Full-time, Fresher</p><p>Salary: ₹18,320.00 - ₹22,391.00 per month</p>