Shrek Solutions Logo

25 Openings

Posted 2 months, 2 weeks Back

SalarySalary

20,000 - 25K  PM

ExperienceExperience

6 monthsto2 yrs experience| Resume Required

LocationLocation

Sector 62, Noida

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Additional Details

Job Type

Full Time

Working Days

6 days

(Sunday)

Job Requirements

Education

Graduation degree preferred

Experience

6 months to 2 yrs of experience as Customer Care in BPO / ITES preferred

Age

20 - 26 yrsCompulsory

Gender

Male mandatoryCompulsory

Ownership

Android Phone

Communication

Good English skills - Ability to Speak, Read & WriteCompulsory

Fluent Hindi skills - Ability to Speak, Read & WriteCompulsory

Documents

Joining and Relieving Letters

Photos

Marksheets and Degree

Pan Card

Aadhar Card

Job Description



Location: 

Noida

Job Responsibilities :

- Provide splendid customer services to customers in a friendly and courteous manner at all times.

- Have sufficient knowledge about the products and services and respond to all inquiries accordingly.

- Improve the Customers Experience with the Client Services by ensuring that the Customers Issues are attended promptly and all their concerns are resolved immediately.

- Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.

- Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction.

- Ensure that customer's confidential information is properly protected and only used for official purposes.

The Profile :

We have huge requirement for our new Domestic premium process - Airtel Premium.

Desirable Qualification & Criteria :

- Only Graduates.

- Minimum 1 year experience in - Voice Process (Fresher's with Very Good Communication skills can apply).

- Should be Flexible to work in 24/7 Environment.

- Excellent Communication Skills.

- Good Customer Service Skills & Should display good Analytical Abilities.

- Only - BPO- Voice Process exp. shall be preferred.

Required Knowledge and Skills :

- Effective listening skills demonstrated by the ability to listen to other people talk without interruptions, understand them and then promise solutions or make contributions based on points made.

- Strong communication skills characterized by excellent writing and speaking skills.

- Must possess good multi-tasking skills. 


-Should have good negotiation skills and be able to influence people.

- Ability to use computers efficiently and must learn how to use new software/CRM.

- Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times.

- Must have a keen eye for detail and follow instructions.



Company Details

Shrek Solutions Logo

Shrek Solutions(Posted by shrek solutions)

Agency/HR Firm|Recruitment / Staffing / RPO

Greetings from Shrek Solutions!!!

Shrek Solutions is a premier HR Services Company devoted to human resource management. The organization's mission is to serve the needs of Corporate Organizations and Business Houses by providing them the most competent and resourceful candidates available for the development of their organizations.
We have developed a strong and fast-growing reputation for dedicated customer services to both candidate and client, which has been a key driver for reference business from our present customers.
Our endeavor is to identify candidates who are talented, creative, committed and energetic, and who will add significant value to the organizations they are placed with.
We are engaged in Executive Search with a focus on placements for ITES, Industrial Manufacturing, Banking & Financial Services, Retail, E-Commerce and Hospitality and is ready to expand its wings in all domains.
Shrek Solutions identifies key talent across India to support Indian corporations to meet global challenges to improve productivity while reducing cost.
Our Core Team has a strong background in providing high impact talent solutions to a variety of industries and has expertise in market mapping and recruiting niche Talent.



Customer Care Associate

at  Shrek Solutions(Posted by shrek solutions)

Salary

20,000 - 25K  PM

Location

Sector 62, Noida

Experience

6 monthsto2 yrs experience

Company Typically replies in 1 hr

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