SalarySalary

12,000 - 20,000 PM

ExperienceExperience

6 monthsto2 yrs experience| Resume Required

LocationLocation

Jaipur, Jaipur

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Additional Details

Job Type

Full Time

Shift Timings

10:00 AM - 7:00 PM(day shift)

Working Days

6 days

Job Requirements

Education

Graduation degree preferred

Experience

6 months to 2 yrs of experience as Customer Care in BPO / ITES preferred

Age

Above 18 yrs

Job Description

Job Description
- Customer care will be responsible for end to end process audit by evaluating customer
queries and its resolution to identify process gaps.
- The QA is required to analyse reasons for customer calling the call centre and suggest actions to
reduce such calls.
- Areas the quality analyst’s study include why the customer called the call centre, call handling
by the agent, promptness of revert, product knowledge, as well as whether representatives stick
to standard scripts. It is very important to evaluate the entire complaint resolution process.
- They also check to see if a customer is satisfied with the results of the interaction.
- Quality analyst works in a continuous process of evaluating the communications and providing
feedbacks to enhance the quality of the all communications.
- This activity must lead to improving process efficiency and customer experience.
- Quality analyst needs to identify the gaps through root cause analysis
- Prepare reports and analysis as necessary to determine areas of improvement & opportunity

Company Details

Customer Care BPO

at  Conscious Foundation(Posted by conscious foundation)

Salary

12,000 - 20,000 PM

Location

Jaipur, Jaipur

Experience

6 monthsto2 yrs experience

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