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Customer Care cum Admin

Customer Care Job

ZopRent(1 Opening)

Ashok Nagar, Bengaluru

25,000 to 26,000 Monthly

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Job Summary

Job Benefits

Not Provided

Shift Timings

9:00 AM - 6:30 PM

Working Days

6 days (Sunday Off)

Desired Candidate Profile

Checklist: RequiredCompulsory
Checklist: Not RequiredOptional

Education

  • Checklist: Required12th pass

Experience

  • Checklist: Requiredof telesales
  • Checklist: RequiredMin 1 yr of experience

Age

  • Checklist: Required21 years - 30 years preferred

Gender

  • Checklist: RequiredFemale Candidates preferred

Communication

  • Checklist: RequiredEnglish (Fluent)[Speak]
  • Checklist: RequiredHindi (Good)[Speak]
  • Checklist: RequiredKannada (Fluent)[Speak]

Others

  • Checklist: RequiredExpected Salary
  • Checklist: RequiredNotice Period

Skills

  • Checklist: RequiredCustomer Service, English, Confidence

Job Description

  • Must patiently listen to the customer
  • Be able to make a recommendation or solution to the customer's problem. 
  • Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Process orders, forms and applications.
  • Follow up to ensure that appropriate actions were taken on customers' requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation

Admin Role:

  • Coordinate office activities and operations to secure efficiency and compliance to company policies
  • Manage agendas/travel arrangements/appointments etc. for the upper management
  • Manage phone calls and correspondence (e-mail, letters, packages etc.)
  • Create and update records and databases with personnel, financial and other data
  • Track stocks of office supplies and place orders when necessary

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Company Detail

NAME

ZopRent

CATEGORY

Startup