Customer Care Executive

Duarz HR Services Pvt ltd
Mumbai - Andheri East
13,000 - 20,000
/ monthly
Requirements
0 - to 3 years experience
12th pass
18 - 30 years
No gender preference
Shift timings
Working days
6 days/week
Morning Shift
10:00am - 7:00pm

Job description

  • answer calls and respond to emails
  • handle customer inquiries both over the phone and by email
  • research required information using available resources
  • manage and resolve customer complaints
  • provide customers with product and service information
  • enter new customer information into system
  • update existing customer information
  • process orders, forms and applications
  • identify and escalate priority issues
  • route calls to appropriate resource
  • follow up customer calls where necessary
  • document all call information according to standard operating procedures
  • complete call logs
  • produce call reports
Additional Requirements
Language
Kannada,
Tamil,
Telugu
Experience
Customer Care,
BPO / ITES
Job Type
Full Time
Skills
Computer Awareness
Confidence
Local Awareness
Documents
Joining and Relieving Letters
Marksheets and Degree
Pan Card
Aadhar Card
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Posted on 04 Feb 2020
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Customer Care in Duarz HR Services Pvt ltd