SalarySalary

13,000 - 20,000 PM

ExperienceExperience

Freshers can Apply3 yrs experience

LocationLocation

Andheri East, Mumbai

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Additional Details

Job Type

Full Time

Shift Timings

10:00 AM - 7:00 PM(day shift)

Working Days

6 days

Job Requirements

Education

12th pass preferred

Experience

0 to 3 yrs of experience as Customer Care in BPO / ITES preferred

Age

18 - 30 yrs

Communication

Good Kannada skills - Ability to Speak

Good Tamil skills - Ability to Speak

Good Telugu skills - Ability to Speak

Documents

Joining and Relieving Letters

Marksheets and Degree

Pan Card

Aadhar Card

Job Description



  • answer calls and respond to emails
  • handle customer inquiries both over the phone and by email
  • research required information using available resources
  • manage and resolve customer complaints
  • provide customers with product and service information
  • enter new customer information into system
  • update existing customer information
  • process orders, forms and applications
  • identify and escalate priority issues
  • route calls to appropriate resource
  • follow up customer calls where necessary
  • document all call information according to standard operating procedures
  • complete call logs
  • produce call reports



Company Details

Headquartered in Mumbai, Tactics services is one of the leading HR Outsourcing Company offering Staffing Solutions and Payroll Outsourcing services.Tactics services was formed with a single minded focus of adding value to HR professionals and to their organizations. There has always been a claim towards HR departments that they act as cost centers and are far away from developing a strategic focus.

Our core experts being seasoned HR professionals figured out that HR departments spend as much as 80-85% of their time in day-to-day transactional activities like HR operations, Recruitment Process, Joining & Exit Interviews, Payroll Management, Compensation & Benefits Administration, Compliances, Employee Query resolution, etc. These activities do not leave any time for the expected strategic activities which can add to the organisations bottom-line.

Our service offerings are primarily in HR outsourcing space. Since we started our operations, our service offerings have consistently added substantial value to client businesses through improved service delivery quality while reducing cost of operations.We have been professionally fulfilling the growing needs of our clients and have successfully catered to their needs by our job placement services with the help of our highly qualified team of experts, consultants and professionally trained staff. Hard work teamed up with professionalism results in total efficiency and superior skills which benefit our clients and candidates alike.



Customer Care Executive

at  Tactics Management Services Pvt Ltd(Posted by tactics management services pvt ltd)

This Job is closed.

Salary

13,000 - 20,000 PM

Location

Andheri East, Mumbai

Experience

Freshers can Apply3 yrs experience

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