Customer Care Executive

at  ICICI Lombard General Insurance Company Ltd(Posted by icici lombard)

Salary

INR11,60011,600 - 17,500 PMPM

Experience

Freshers can Apply3 yrs experience| Resume Required

Location

Gachibowli, Hyderabad

Customer Care ExecutiveFULL_TIME

ICICI Lombardhttps://www.icicilombard.com/

Graduation

Freshers can apply

2020-11-29T14:01:43

2021-05-14T19:18:12

Banking / Financial Services / Insurance

Telesales / Telemarketing

Job Benefits

PF & ESIC

INR

Customer Service, Voice Process, Telesales Officer

INR11,60011,600 - 17,500 PMPM

Gachibowli, HyderabadRangareddi Telangana500032IN

7:00 AM - 12:00 AM(day shift)

<div><div><ul ><li><font color="#000000">Handling and resolving customer queries and concerns while maintaining the same quality on a call.</font></li><li><font color="#000000">Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs.</font></li><li><font color="#000000">Understanding multiple products and processes.</font></li><li><font color="#000000">Influencing customers to buy or retain product or service by following a prepared script to give product reference information.</font></li><li><font color="#000000"><font>Processing each call in accordance with IL standards and p</font>rovide/take relevant information and update the system/s accordingly. </font></li><li><font color="#000000">Provide the Customer with a clear explanation of the action taken</font></li><li><font color="#000000">Ability to understand and handle irate customers.</font></li><li><font color="#000000">Maintain Superior quality service by following organization standards.</font></li></ul><!--EndFragment--><br/></div></div><p><b>NOTE:</b></p><div><br/><!--StartFragment--><span >- For graduate fresher 11600 /- will be the In Hand Salary.</span><!--EndFragment--><br/><br/><br/></div>