ICICI Lombard Logo

20 Openings

Posted 1 month, 2 weeks Back

SalarySalary

11,600 - 17,500 PM

ExperienceExperience

Freshers can Apply3 yrs experience| Resume Required

LocationLocation

Gachibowli, Hyderabad

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Company Typically replies in 2 d

Additional Details

Job Type

Full Time

Shift Timings

7:00 AM - 12:00 AM(day shift)

Working Days

5 days|Off Days:Tuesday,Friday

(Rotational Shift (Any 9 hrs) - for females the last shift will end at 8.30 PM & for males the last shift will end at 12.00 AM)

Job Benefits

PF & ESIC

Job Requirements

Education

Graduation degree mandatoryCompulsory

Experience

0 to 3 yrs of experience as Customer Care mandatoryCompulsory

Must have done full time graduationCompulsory

If candidate is having experience then it has to be in Voice Process (Inbound Process/ Customer Care)Compulsory

Experience in BPO / ITES or Banking / Financial Services / Insurance preferred

Age

21 - 29 yrsCompulsory

Communication

Good Hindi skills - Ability to SpeakCompulsory

Fluent English skills - Ability to Speak, Read & WriteCompulsory

Documents

Marksheets and DegreeCompulsory

Joining and Relieving LettersCompulsory

Salary slipsCompulsory

Pan CardCompulsory

Aadhar CardCompulsory

Others

Expected SalaryCompulsory

Notice PeriodCompulsory

Job Description

  • Handling and resolving customer queries and concerns while maintaining the same quality on a call.
  • Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs.
  • Understanding multiple products and processes.
  • Influencing customers to buy or retain product or service by following a prepared script to give product reference information.
  • Processing each call in accordance with IL standards and provide/take relevant information and update the system/s accordingly. 
  • Provide the Customer with a clear explanation of the action taken
  • Ability to understand and handle irate customers.
  • Maintain Superior quality service by following organization standards.

NOTE:


- For graduate fresher 11600 /- will be the In Hand Salary.


Company Details

ICICI Lombard Logo

ICICI Lombard General Insurance Company Ltd(Posted by icici lombard)

https://www.icicilombard.com/

Corporate|Banking / Financial Services / Insurance|Above 1000 Employees

ICICI Lombard General Insurance Company Limited is a joint venture between ICICI Bank LimitedIndia's second largest bank and Fairfax Financial Holdings Limited, a Canada-based financial services company engaged in general insurancereinsuranceinsurance claims management and investment management.


ICICI Lombard General Insurance Company Limited is the largest private sector general insurance company in India.

The firm offers policy insurance and renewal through its intermediaries and website. 

It markets assurance products including Car InsuranceHealth InsuranceInternational Travel Insurance, Overseas Student Travel Insurance,Two Wheeler Insurance, Home Insurance and Weather insurance. 


Customer Care Executive

at  ICICI Lombard General Insurance Company Ltd(Posted by icici lombard)

Salary

11,600 - 17,500 PM

Location

Gachibowli, Hyderabad

Experience

Freshers can Apply3 yrs experience

Company Typically replies in 2 d

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