<div><div><ul style="font-size: 13.2px;"><li>Handling and resolving customer queries and concerns while maintaining the same quality on a call.</li><li>Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs.</li><li>Understanding multiple products and processes.</li><li>Influencing customers to buy or retain product or service by following a prepared script to give product reference information.</li><li>Processing each call in accordance with IL standards and provide/take relevant information and update the system/s accordingly. </li><li>Provide the Customer with a clear explanation of the action taken</li><li>Ability to understand and handle irate customers.</li><li>Maintain Superior quality service by following organization standards.</li></ul> </div></div>NOTE:<div> - For graduate fresher 11600 /- will be the In Hand Salary. </div>

Marksheets and Degree

Joining and Relieving Letters

Salary slips

Pan Card

Aadhar Card

If candidate is having experience then it has to be in Voice Process (Inbound Process/ Customer Care)

customer care

Voice Process

Customer Retention

Solving Queries

Customer Care

Banking / Financial Services / Insurance

BPO / ITES

Telemarketing

Hindi

English

ICICI Lombard General Insurance Company Limited is a joint venture between ICICI Bank Limited, India's second largest bank and Fairfax Financial Holdings Limited, a Canada-based financial services company engaged in general insurance, reinsurance, insurance claims management and investment management.<div> </div><div>ICICI Lombard General Insurance Company Limited is the largest private sector general insurance company in India.</div><div> </div><div>The firm offers policy insurance and renewal through its intermediaries and website. </div><div> </div><div>It markets assurance products including Car Insurance, Health Insurance, International Travel Insurance, Overseas Student Travel Insurance,Two Wheeler Insurance, Home Insurance and Weather insurance. </div>

ICICI Lombard General Insurance Company Ltd

Customer Care Executive

Customer Care Executive

Job description