6 months to 2 yrs of experience as Customer Care in Other mandatoryCompulsory
21 - 26 yrsCompulsory
Fluent English skills - Ability to Speak, Read & WriteCompulsory
Good Hindi skills - Ability to Speak, Read & WriteCompulsory
Manage incoming customer service inquiries through different modes Identify and assess customers’ needs to achieve satisfaction Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints provide appropriate solutions and alternatives within the time limits Follow up on assigned cases to ensure resolution Exercise strong decision making and make sound judgements Keep records of customer interactions, process customer accounts and file documents Follow communication procedures guidelines and policies Call customers, if required Handle grievances to preserve the company’s reputation
Crofarm provides better price to farmers and supplying businesses with the freshest produce in the most efficient manner, Crofarm procures fresh fruits and vegetables from farmers and delivers them to both online (Big Bazaar, Metro Cash & Carry, Bigbasket, Grofers) and offline retailers (neighbourhood fruit and vegetable shops).
Crofarm currently supplies nearly 8-10 tonnes of fruits and vegetables from its two distribution centres in Delhi NCR. In the last one year, it has built a network of more than 100 retailers and more than 5,000 farmers that use their services.
we procure fresh fruits and vegetables from farmers and deliver them to retailers after marking it up with our margins. Our only direct competitor is the mandi and we are better by at least 10 times.
Customer Care Executive
at Crofarm Agriproducts Pvt. Ltd.(Posted by crofarm agriproducts pvt. ltd.)
This Job is closed.
15,000 - 18,000PM
Sector 26, Gurgaon
6 monthsto2 yrs experience
Company Typically replies in 4 d
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