<ul style="font-size: 13.2px;"><li>Build sustainable relationships and trust with the customers through open and interactive communication</li><li>Managing cold calls with the customers and work on their leads</li><li>Managing incoming calls and customer service inquiries</li><li>Identifying and assessing customers’ needs to achieve satisfaction</li><li>Provide accurate, valid and complete information by using the right methods/tools</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Keep records of customer interactions, process customer accounts, and file documents</li><li>Follow communication procedures, guidelines, and policies</li><li>Take the extra mile to engage customers</li></ul>

Customer Care

BPO / ITES

English

IndiaLends is a Financial technology startup based in New Delhi. Our aim is to make financial products affordable and easily accessible to the common man. Our team consists of experienced finance professionals with over 7-12 years of experience from top-notch institutions such as IIT, LBS, IIM, Stephen's, LSE and various global banks.We are an online platform that provides our customers with products and services such as personal loans, unsecured loans, installment loans, and credit cards. We connect borrowers with lenders to help them get the best deal possible. We also provide value-added services to our customers such as big-data analytics, credit risk assessment and verification, and automated work-flows for loan origination and management.What makes our products attractive are the affordable interest rates and simplified procedure which has set us free from the traditional time consuming and complex financial processes.  At IndiaLends, They provide their customers with:<ul><li>Instant and affordable loans</li><li>Quick and easy online application process</li><li>Secure database where all the information is in safe hands</li><li>Short disbursal times</li><li>Highly trained customer representatives to help at every step of the online application</li></ul>

Customer Care Executive

Job description