Role Expectations: Manage incoming customer service inquiries through different modes Identify and assess customers’ needs to achieve satisfaction Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints provide appropriate solutions and alternatives within the time limits Follow up on assigned cases to ensure resolution Exercise strong decision making and make sound judgements Keep records of customer interactions, process customer accounts and file documents Follow communication procedures guidelines and policies Call customers, if required Handle grievances to preserve the company’s reputation Go the “extra mile” to provide exceptional customer service Meet Quality standards and CSAT Ensure Staffing, AHT, Break adherence expectations are met on daily basis
Role Requirements: Proven experience as backend customer support representative. Passion for customer service Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems Ability to learn about products and services and describe/explain them to customers Good knowledge of English - Should be able to understand and comprehend Excellent written communication skills Cool-tempered and able to handle rejection Outstanding customer service skills with the ability to resolve issues and address complaints Graduate degree is preferable but not mandatory
Small & Medium Enterprises (SMEs)|Banking / Financial Services / Insurance|200-500 Employees
IndiaLends is a Financial technology startup based in New Delhi. Our aim is to make financial products affordable and easily accessible to the common man. Our team consists of experienced finance professionals with over 7-12 years of experience from top-notch institutions such as IIT, LBS, IIM, Stephen's, LSE and various global banks.
We are an online platform that provides our customers with products and services such as personal loans, unsecured loans, installment loans, and credit cards. We connect borrowers with lenders to help them get the best deal possible. We also provide value-added services to our customers such as big-data analytics, credit risk assessment and verification, and automated work-flows for loan origination and management.
What makes our products attractive are the affordable interest rates and simplified procedure which has set us free from the traditional time consuming and complex financial processes.
At IndiaLends, They provide their customers with:
Instant and affordable loans
Quick and easy online application process
Secure database where all the information is in safe hands
Short disbursal times
Highly trained customer representatives to help at every step of the online application
Customer Care Executive -(Backend)
This Job is closed.
13,000 - 18,000PM
Sector 18, Gurgaon
6 monthsto2 yrs experience
Company Typically replies in 2 wk
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