Urgent Opening for CSR (Inbound Process)
Job Title: Customer Service Executive
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Job Title: Customer Service Executive
Gender : Male / Female
Location: Marol Naka Andheri (East)
Experience: 1 to 2 years ( Freshers also Welcome )
Required Qualification: High School Degree
Core Competencies: 1. Communication and Interpersonal skills
2. Relationship Management
Roles & Responsibilities:
Manage large amounts of incoming calls
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
ts and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers.
Salary: 13K /- to 20K /- NTH
EDUCATION and/or EXPERIENCE
H.S.C & BA, B.Com Preferable, Experience 01-03 years
Regards,
Amar Parmar