Tactics Management Services Pvt Ltd Logo

50 Openings

Posted 1 month, 4 weeks Back

SalarySalary

13,000 - 20,000 PM

ExperienceExperience

Freshers can Apply

LocationLocation

Andheri East, Mumbai

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Additional Details

Job Type

Full Time

Shift Timings

11:00 AM - 8:00 PM(day shift)

10:00 AM - 7:00 PM(day shift)

9:00 AM - 5:00 PM(day shift)

Working Days

5 days

(Weekly Off)

Job Requirements

Education

12th pass mandatoryCompulsory

Experience

Experience as Customer Care in BPO / ITES mandatoryCompulsory

Freshers preferred

Age

18 - 30 yrsCompulsory

Communication

Fluent Kannada skills - Ability to SpeakCompulsory

Fluent Telugu skills - Ability to SpeakCompulsory

Documents

Cheque Book / Pass BookCompulsory

PhotosCompulsory

Marksheets and DegreeCompulsory

Joining and Relieving LettersCompulsory

Salary slipsCompulsory

Pan CardCompulsory

Aadhar CardCompulsory

Job Description

Urgent Opening for CSR (Inbound Process)
Job Title: Customer Service Executive
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Job Title: Customer Service Executive
Gender : Male / Female
Location: Marol Naka Andheri (East)
Experience: 1 to 2 years ( Freshers also Welcome )
Required Qualification: High School Degree
Core Competencies: 1. Communication and Interpersonal skills
2. Relationship Management
Roles & Responsibilities:
Manage large amounts of incoming calls
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
ts and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers.
Salary: 13K /- to 20K /- NTH
EDUCATION and/or EXPERIENCE
H.S.C & BA, B.Com Preferable, Experience 01-03 years
Regards,
Amar Parmar

Company Details

Headquartered in Mumbai, Tactics services is one of the leading HR Outsourcing Company offering Staffing Solutions and Payroll Outsourcing services.Tactics services was formed with a single minded focus of adding value to HR professionals and to their organizations. There has always been a claim towards HR departments that they act as cost centers and are far away from developing a strategic focus.

Our core experts being seasoned HR professionals figured out that HR departments spend as much as 80-85% of their time in day-to-day transactional activities like HR operations, Recruitment Process, Joining & Exit Interviews, Payroll Management, Compensation & Benefits Administration, Compliances, Employee Query resolution, etc. These activities do not leave any time for the expected strategic activities which can add to the organisations bottom-line.

Our service offerings are primarily in HR outsourcing space. Since we started our operations, our service offerings have consistently added substantial value to client businesses through improved service delivery quality while reducing cost of operations.We have been professionally fulfilling the growing needs of our clients and have successfully catered to their needs by our job placement services with the help of our highly qualified team of experts, consultants and professionally trained staff. Hard work teamed up with professionalism results in total efficiency and superior skills which benefit our clients and candidates alike.



Customer Care Executive

at  Tactics Management Services Pvt Ltd(Posted by tactics management services pvt ltd)

Salary

13,000 - 20,000 PM

Location

Andheri East, Mumbai

Experience

Freshers can Apply

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