Indialends Logo

Customer Care Executive - Incoming

at  indialends

Customer Care Executive - Incoming

at  indialends

Freshers Can ApplyFreshers Can Apply

1 Opening

SalarySalary

13,000 - 18,000 PM

ExperienceExperience

Freshers can Apply1 yr experience| Resume Required

LocationLocation

Sector 18, Gurgaon

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Company Typically replies in 2 wk

Additional Details

Job Type

Full Time

Shift Timings

9:30 AM - 6:30 PM(day shift)

Working Days

6 days

(Roaster off (Any day in a week will be off))

Job Benefits

PF & ESIC

Job Requirements

Education

12th pass mandatoryCompulsory

Experience

0 to 1 yr of experience as Customer Care mandatoryCompulsory

Age

21 - 30 yrsCompulsory

Ownership

Joining and Relieving LettersCompulsory

Marksheets and DegreeCompulsory

Salary slipsCompulsory

Pan CardCompulsory

Aadhar CardCompulsory

Communication

Fluent English skills - Ability to Speak, Read & WriteCompulsory

Others

Expected SalaryCompulsory

Notice PeriodCompulsory

Job Description

Role Expectations:
 Manage incoming calls and customer service inquiries
 Identify and act according to customer’s need
 Ask questions to understand customer issue/reason for call
 Provide accurate, valid and complete information by using the right methods/tools
 Handle customer complaints provide appropriate solutions and alternatives within
the time limits
 Follow up on assigned cases to ensure resolution
 Exercise strong decision making and make sound judgements
 Keep records of customer interactions, process customer accounts and file
documents
 Handle grievances to preserve the company’s reputation
 Go the “extra mile” to provide exceptional customer service
 Meet call Quality standards and CSAT
 Ensure Staffing, AHT, Break adherence expectations are met on daily basis


Role Requirements:
 Proven experience as customer support representative or other sales/customer
service role.
 Passion for customer service  
 Good knowledge of relevant computer programs (e.g. CRM software) and telephone
systems
 Ability to learn about products and services and describe/explain them to customers
 Good knowledge of English - Should be able to understand and comprehend
 Excellent communication and interpersonal skills
 Cool-tempered and able to handle rejection
 Outstanding customer service skills with the ability to resolve issues and address
complaints
 Graduate degree is preferable but not mandatory

Company Details

Indialends Logo

Indialends

http://indialends.com/

Small & Medium Enterprises (SMEs)|Banking / Financial Services / Insurance|200-500 Employees

IndiaLends is a Financial technology startup based in New Delhi. Our aim is to make financial products affordable and easily accessible to the common man. Our team consists of experienced finance professionals with over 7-12 years of experience from top-notch institutions such as IIT, LBS, IIM, Stephen's, LSE and various global banks.

We are an online platform that provides our customers with products and services such as personal loans, unsecured loans, installment loans, and credit cards. We connect borrowers with lenders to help them get the best deal possible. We also provide value-added services to our customers such as big-data analytics, credit risk assessment and verification, and automated work-flows for loan origination and management.

What makes our products attractive are the affordable interest rates and simplified procedure which has set us free from the traditional time consuming and complex financial processes. 

At IndiaLends, They provide their customers with:

  • Instant and affordable loans
  • Quick and easy online application process
  • Secure database where all the information is in safe hands
  • Short disbursal times
  • Highly trained customer representatives to help at every step of the online application

Customer Care Executive - Incoming

atIndialends

This Job is closed.

Salary

13,000 - 18,000 PM

Location

Sector 18, Gurgaon

Experience

Freshers can Apply1 yr experience

Company Typically replies in 2 wk

Note: Aasaanjobs does NOT ask money from jobseeker anytime. If a company is asking money from jobseeker, it is most probably a scam.

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