The Connecthub Logo

Customer Care Executive (Non-Voice)

at  The Connecthub(Posted by the connecthub)

Customer Care Executive (Non-Voice)

at  The Connecthub(Posted by the connecthub)

Job has stopped accepting applications

SalarySalary

10,000 - 12,000 PM

ExperienceExperience

Freshers can Apply

LocationLocation

Gurgaon, Gurgaon

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Company Typically replies in 1 hr

Additional Details

Job Type

Full Time

Shift Timings

9:30 AM - 6:30 PM(day shift)

Working Days

6 days

(Alternate Saturdays Off)

Job Requirements

Education

Below 10th allowed

Experience

Freshers as Back Office Executive preferred

Age

Above 18 yrs

Communication

Good English skills - Ability to SpeakCompulsory

Job Description


Job Description

  • Understand customer complaint and respond to them over Social Network and E-mail.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customer complaints.
  • Contact customers over social network and e-mail in order to respond to inquiries or to notify them of complaints results and any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.

Skills Needed:

1. Must be very good with Microsoft Excel
2. At least decent English communication skills


Company Details

The Connecthub Logo

The Connecthub(Posted by the connecthub)

http://theconnecthub.com/

Startup|Advertising / Media / PR|50-200 Employees



We are a well reputed Digital Marketing and Advertising company based in Gurgaon. Our Company specializes in evidence-based social media marketing. Using a combination of data-driven design, copy engagement analysis tools and digital archetype creation systems we create content and strategies that help carefully craft out a brand's persona in the digital space. 
Please check our website: theconnecthub.com 


Customer Care Executive (Non-Voice)

at  The Connecthub(Posted by the connecthub)

Salary

10,000 - 12,000 PM

Location

Gurgaon, Gurgaon

Experience

Freshers can Apply

Company Typically replies in 1 hr

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