Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative products; escalating unresolved problems. Fulfills requests by clarifying desired information; completing transactions; forwarding requests.Sells additional products by recognizing opportunities to up-sell and cross-sell to customers over a call. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Enhancing customers' experience on a purchase, post-purchase who have questions or concerns related to their purchase experience or product use and when problems arise on customers' accounts.