Customer Relationship Executive

Intugine Technologies
Bengaluru - Koramangala
1,80,000 - 2,88,000
/ monthly
Requirements
No experience required
less than 10th
18 - 30 years
No gender preference
Shift timings
Working days
6 days/week
Morning Shift
4:00pm - 12:00am

Job description

The Customer Success Executive contributes to the company's success by effectively managing its clients. You will be the SPOC(Single Person of Contact) for our existing clients and will be responsible for the successful implementation of our solutions in new client locations.

1. Assisting client's queries over email & call.

2. Looking into complaints and coordinating with clients to resolve their issues.

3. Resolves product or service problems by clarifying the client's issues; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

4. Prepares product or service reports by collecting and analyzing clients information.

5. Ensure timely deliveries and replacements. Visits to the client's location for successful implementation.

6. Contributes to team effort by accomplishing related results as needed.

7. Generating product ideas to reduce the number of queries & solve the pain points of customers

8. Participate in innovation and find new ways that are more efficient in terms of operations 
Previous experience in customer success/operations role is preferred.

Additional Requirements
Language
English,
Hindi
Experience
Customer Care
Job Type
Full Time
Skills
Communication Skills
Business Communication
Customer Retention
Communicating
English Grammar
Other requirements
- The working hours will be between 3 PM-12 AM.
Share
Posted on 07 Mar 2019
Home
Customer Care
Customer Care in Intugine Technologies