The Customer Success Executive contributes to the company's success by effectively managing its clients. You will be the SPOC(Single Person of Contact) for our existing clients and will be responsible for the successful implementation of our solutions in new client locations.
1. Assisting client's queries over email & call.
2. Looking into complaints and coordinating with clients to resolve their issues.
3. Resolves product or service problems by clarifying the client's issues; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
4. Prepares product or service reports by collecting and analyzing clients information.
5. Ensure timely deliveries and replacements. Visits to the client's location for successful implementation.
6. Contributes to team effort by accomplishing related results as needed.
7. Generating product ideas to reduce the number of queries & solve the pain points of customers
8. Participate in innovation and find new ways that are more efficient in terms of operations
Previous experience in customer success/operations role is preferred.