SalarySalary

13,000 - 16,600 PM

ExperienceExperience

1 yrto3 yrs experience| Resume Required

LocationLocation

Bhuleshwar, Mumbai

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Company Typically replies in 13 hr

Additional Details

Job Type

Full Time

Shift Timings

9:30 AM - 6:30 PM(day shift)

Working Days

6 days

Job Requirements

Education

Below 10th allowed

Experience

1 yr to 3 yrs of experience as Customer Care in Gem / Jewellery preferred

Age

18 - 30 yrs

Gender

Female mandatoryCompulsory

Communication

Functional English skills - Ability to Speak, Read & Write

Functional Hindi skills - Ability to Speak, Read & Write

Job Description

  • Clarify Customer Requirements; Probe for and Confirm Understanding of Requirements.
  • Greet Customers in a Courteous, Friendly, and Professional Manner Using Agreed Upon Procedures.
  • Advises Customers By Providing Information On products.
  • Helps Customers Make Selections By Building Customer Confidence; Offering Suggestions and Opinions.
  • Handling Customer Queries Related to Products.
  • Convert Customer Queries and Lead Into Business Through Calls.
  • To Manage Efficiently Incoming Outgoing Telephonic Calls. Suitable Reply to the Customers
  • Ensure outstanding customer satisfaction by maintaining strong working relationships.
  • Follow up for Invoicing, and remainding for collection and recordering. 


Candidate Requirements : 

  • Excellent verbal communication skills both in English and Hindi
  • Incubant is a Female if married and having kids, It is a plus. 
  • Having 1-5 years of experience
  • We are Looking for a Customer Service and Problem Resolution to Customer Queries over Phone Service.
  • Soft spoken, courteous and Greet People calling the organization.
  • Knows Excel and MS word.
  • Stays or can travel to Mumbai Zaveri Baazar location.
  • A person having experience in Google (Google sheets, google docs) is a plus
  • Soft spoken and having good Telephonic communication skills


Company Details


Our Client(Multinational E-Commerce Company) having offices in London, Hongkong and Mumbai is an on-demand real-time online based marketplace that seamlessly connecting customer to service professionals through our mobile apps, we are trying to make service more convenient, by creating more choices for the customer, and more businesses for service experts.

By using our app, customer is able to seek nearby trusted service experts around them instantly, then book service online and get immediate assistance in real-time.

We now offer more than 300+ services with over 50,000 registered vendors and are in progress to expand to cover more Asian countries.

Why our Client organization:

  • Fast-paced, enriching career
  • Opportunities for growth based on merit
  • Vibrant Work Culture
  • Progressive HR policies with an open door plan
  • Security of Employment


Customer Relationship Executive - Female

at  A Multinational Ecommerce Company having offices in Mumbai, London and Hongkong(Posted by a multinational ecommerce company having offices in mumbai, london and hongkong)

Salary

13,000 - 16,600 PM

Location

Bhuleshwar, Mumbai

Experience

1 yrto3 yrs experience

Company Typically replies in 13 hr

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