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Customer Relationship Management (CRM) Analytics Specialist

at  enchanting travels

Customer Relationship Management (CRM) Analytics Specialist

at  enchanting travels


1 Opening

Posted 3 weeks, 4 days Back


1Lac  - 1.20Lac  CTC


3 yrsto5 yrs experience| Resume Required


Indiranagar, Bengaluru

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Additional Details

Job Type

Full Time

Shift Timings

9:30 AM - 6:30 PM(day shift)

Working Days

6 days|Off Days:Sunday

Job Benefits



Other Cost

Job Requirements


Post Graduation preferred


3 yrs to 5 yrs of experience as Analytics / Business Intelligence / Data Science mandatoryCompulsory

Experience in Advertising / Media / PR preferred


24 - 30 yrs



Joining and Relieving Letters

Marksheets and Degree

Salary slips


Pan Card

Aadhar Card

Job Description

  • The Customer Relationship Management (CRM) Analytics Specialist will report to our Senior CRM and Content Manager and will be based out of Bangalore India. He or She will liaise closely with our Marketing team members who work out of our offices around the world.
  • The role of the CRM Analytics Specialist is to help develop the strategy and execution of key customer facing initiatives including guest outreach and nurturing helping build our loyalty and referral programs developing offline and online customer journeys email drip campaigns etc. with a focus on driving and growing guest activation engagement and bookings.
  • Develop and shape our understanding and implementation of customer life cycle development.
  • Set up customer journeys with the appropriate messaging and triggers through different marketing channels offline and online.
  • Develop and execute customer relationship management programs and campaigns.
  • Parse through data and reports to deliver insights and strategies to improve our performance across different campaigns and programs.
  • Work with large data sets driving CRM activities email marketing marketing automation drip campaigns
    loyalty and referral programs and more.
  • Tracking and measuring the success of different marketing activities and driving improvements.

What do we expect from you?

  • Significant experience in data analytics to deliver excellent insights, and build reports focused on CRM
  • Hands-on CRM experience in terms of ideating setting up and running programs or campaigns apart from measuring their effectiveness
  • A university degree  and a minimum of 3 to 5 years of work experience with a focus on CRM
  • Collaborative performance driven with a focus on high quality work
  • Experience in working for brands in the US market and a keen understanding of US German and Australian markets are a big plus
  • In depth knowledge of setting up marketing automation rules mapping customer journeys both offline and online
  • Mastery over the English language and excellent communication skills. German language skills would be a plus
  • A high bias for action and keen eye for detail
  • Flexible agile adaptive and open to learning
  • Ability to deep dive and implement root cause analysis
  • Exceptional problem solving abilities and prioritisation skills

Company Details

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Enchanting Travels

Agency/HR Firm|Travel / Tourism|200-500 Employees

Enchanting Travels is a passionate, vibrant and innovative company that specialises in creating exceptional tailor-made journeys for discerning travellers to 50+ destinations around the world. Founded in 2004, we have made the travel dreams of thousands of guests from around the world, come true. We rely on an outstanding team who are acutely invested in what they do – we are a multicultural community of 140 members from 17 nationalities working across our offices in the USA, Germany, India, Argentina and Kenya.

Customer Relationship Management (CRM) Analytics Specialist

atEnchanting Travels


1Lac  - 1.20Lac  CTC


Indiranagar, Bengaluru


3 yrsto5 yrs experience

Company Typically replies in 2 d

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