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Customer service Agent

at  accor hotels

Customer service Agent

at  accor hotels

20 Openings

Posted 2 weeks, 4 days Back

SalarySalary

35K  - 70K  PM

ExperienceExperience

1 yrto2 yrs experience| Resume Required

LocationLocation

Delhi Gymkhana Club, New Delhi

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Additional Details

Job Type

Full Time

Shift Timings

9:00 AM - 4:30 PM(day shift)

Working Days

6 days

(Sundays)

Job Requirements

Education

Graduation degree preferred

Bachelor of Commerce (B.Com.) preferred

Experience

1 yr to 2 yrs of experience as Customer Care in Hospitality / Hotels / Restaurants preferred

Age

Above 18 yrs

Ownership

Android Phone

Bike/Scooter

Car

Communication

Fluent English skills - Ability to Speak

Documents

Photos

Passport

Job Description

Customer Service Manager

At Wayfair, we care about our customers! Our award-winning Customer Service Team balances technology and human empathy to build customer trust and loyalty. From the time the customer orders with Wayfair through delivery to their home, our team works to make it easier than ever to shop for the home. The Customer Service Team works proactively in a fast-paced environment to monitor customer orders and ensure a seamless delivery to the customer. In the event a customer should contact our support team via phone, email, chat, social media, or in other ways, we empower our Customer Service Team to resolve the issue. We are passionate about our customers and work to delight them on every interaction with Wayfair.

What You'll Do

Manage a team of 12-18 consultants at varying skill levels
Supervise consultants answering calls and emails from customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status, back order inquiries and any other issues that may arise in the order fulfillment process
Provide extensive coaching and counseling to assist consultants in meeting customer satisfaction, resolution targets, exceed customer expectations, build customer loyalty and take advantage of sales opportunities
Conduct side-by-side observations and quality assurance (call monitoring) reviews
Make recommendations and/or take corrective action to manage performance as appropriate and be an integral part of the disciplinary and termination process
Work closely with Human Resources and Senior Leadership to address and resolve employee issues
Effectively interview and recommend candidates for hire
Analyze trends based on historical data to close performance gaps
Respond in a professional and courteous manner to escalated customer service inquiries, requests or complaints to reach an effective resolution
What You'll Need

Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment
Proven ability to close performance gaps
Excellent communication and relationship building skills
Proven ability to successfully provide relevant and immediate feedback in a fast-paced and complex environment
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Company Details

Company Logo

Accor Hotels

http://www.accorhotels.com

Corporate|Hospitality / Hotels / Restaurants|Above 1000 Employees


Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties. It is the single largest hospitality company in Europe, and the sixth largest worldwide.

Accor operates in 100 countries, with more than 4,800 hotels and
280,000 employees worldwide. Its total capacity is approximately 704,000
 rooms. Accor owns and operates brands that cover every segment of
hospitality, such as luxury segment (which includes Raffles, Fairmont and Sofitel), premium segment (which includes MGallery, Pullman and Swissôtel), midscale segment (which includes Novotel, Mercure and Adagio) and economy segment (which includes ibis and hotelF1). Accor also owns companies specialized in digital hospitality and event organization, such as onefinestay, D-Edge, ResDiary, John Paul, and Potel & Chabot.[3]

The company is headquartered in Issy-les-Moulineaux, France, and is a constituent of the CAC 40 index in the Paris stock exchange.



Customer service Agent

atAccor Hotels

Salary

35K  - 70K  PM

Location

Delhi Gymkhana Club, New Delhi

Experience

1 yrto2 yrs experience

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