Company Logo

Customer service Agent

at  Accor Hotels(Posted by accor hotels)

Customer service Agent

at  Accor Hotels(Posted by accor hotels)

Job has stopped accepting applications

SalarySalary

35K  - 70K  PM

ExperienceExperience

1 yrto2 yrs experience| Resume Required

LocationLocation

Delhi Gymkhana Club, New Delhi

Share via

Share via EmailShare via FacebookShare via LinkedinShare via Whatsapp

Additional Details

Job Type

Full Time

Shift Timings

9:00 AM - 4:30 PM(day shift)

Working Days

6 days

(Sundays)

Job Requirements

Education

Graduation degree preferred

Bachelor of Commerce (B.Com.) preferred

Experience

1 yr to 2 yrs of experience as Customer Care in Hospitality / Hotels / Restaurants preferred

Age

Above 18 yrs

Ownership

Android Phone

Bike/Scooter

Car

Communication

Fluent English skills - Ability to Speak

Documents

Photos

Passport

Job Description

Customer Service Manager

At Wayfair, we care about our customers! Our award-winning Customer Service Team balances technology and human empathy to build customer trust and loyalty. From the time the customer orders with Wayfair through delivery to their home, our team works to make it easier than ever to shop for the home. The Customer Service Team works proactively in a fast-paced environment to monitor customer orders and ensure a seamless delivery to the customer. In the event a customer should contact our support team via phone, email, chat, social media, or in other ways, we empower our Customer Service Team to resolve the issue. We are passionate about our customers and work to delight them on every interaction with Wayfair.

What You'll Do

Manage a team of 12-18 consultants at varying skill levels
Supervise consultants answering calls and emails from customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status, back order inquiries and any other issues that may arise in the order fulfillment process
Provide extensive coaching and counseling to assist consultants in meeting customer satisfaction, resolution targets, exceed customer expectations, build customer loyalty and take advantage of sales opportunities
Conduct side-by-side observations and quality assurance (call monitoring) reviews
Make recommendations and/or take corrective action to manage performance as appropriate and be an integral part of the disciplinary and termination process
Work closely with Human Resources and Senior Leadership to address and resolve employee issues
Effectively interview and recommend candidates for hire
Analyze trends based on historical data to close performance gaps
Respond in a professional and courteous manner to escalated customer service inquiries, requests or complaints to reach an effective resolution
What You'll Need

Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment
Proven ability to close performance gaps
Excellent communication and relationship building skills
Proven ability to successfully provide relevant and immediate feedback in a fast-paced and complex environment
red)



Company Details

Company Logo

Accor Hotels(Posted by accor hotels)

http://www.accorhotels.com

Corporate|Hospitality / Hotels / Restaurants|Above 1000 Employees


Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties. It is the single largest hospitality company in Europe, and the sixth largest worldwide.

Accor operates in 100 countries, with more than 4,800 hotels and
280,000 employees worldwide. Its total capacity is approximately 704,000
 rooms. Accor owns and operates brands that cover every segment of
hospitality, such as luxury segment (which includes Raffles, Fairmont and Sofitel), premium segment (which includes MGallery, Pullman and Swissôtel), midscale segment (which includes Novotel, Mercure and Adagio) and economy segment (which includes ibis and hotelF1). Accor also owns companies specialized in digital hospitality and event organization, such as onefinestay, D-Edge, ResDiary, John Paul, and Potel & Chabot.[3]

The company is headquartered in Issy-les-Moulineaux, France, and is a constituent of the CAC 40 index in the Paris stock exchange.



Customer service Agent

at  Accor Hotels(Posted by accor hotels)

Salary

35K  - 70K  PM

Location

Delhi Gymkhana Club, New Delhi

Experience

1 yrto2 yrs experience

Click to Search jobs by tag:

Customer Retention JobsCustomer Retention Jobs

Apply to Similar Jobs:

Job Name

Details

Requirements

₹10,000 - 16,000 PM

Coimbatore, Coimbatore

40 openings

Graduation

Freshers can Apply

18 - 30 yrs age

Apply with CV

Approved on 07 Feb

₹15,000 - 20,000 PM

Paharganj, New Delhi

7 openings

Graduation

6 monthsto7 yrs experience

18 years and above

Preferably Females

Apply

Approved on 18 Mar

₹25K - 30K PM

Greater Kailash, New Delhi

2 openings

Graduation

2 yrsto6 yrs experience

20 - 30 yrs age

Apply with CV

Approved on 19 Mar

₹2Lac - 6Lac CTC

Delhi, West Delhi

8 openings

Graduation

1 yrto4 yrs experience

18 years and above

Apply with CV

Approved on 04 Jun

₹10,000 - 12,000 PM

Rajouri Garden, New Delhi

1 opening

Graduation

6 monthsto2 yrs experience

18 years and above

Males Only

Apply

Approved on 04 Mar

₹15,000 - 25K PM

Sector 15, Noida

4 openings

Graduation

6 monthsto1 yr experience

18 - 35 yrs age

Apply with CV

Approved on 12 Mar

₹15,000 - 18,000 PM

Sector 32, Noida

1 opening

Graduation

1 yrto5 yrs experience

21 - 32 yrs age

Preferably Females

Apply with CV

Approved on 06 Mar

₹20,000 - 40K PM

Sector 43, Noida

2 openings

Graduation

1 yrto3 yrs experience

18 years and above

Males Only

Apply with CV

Approved on 17 Mar

₹10,000 - 18,000 PM

Sector 20, Gurugram

55 openings

Graduation

Freshers can Apply

18 years and above

Apply

Approved on 19 Mar

₹3.50Lac - 7Lac CTC

Sector 20, Gurugram

5 openings

Graduation

Freshers can Apply

18 years and above

Apply with CV

Approved on 14 Mar

₹3.50Lac - 7Lac CTC

Sector 20, Gurugram

20 openings

Graduation

6 monthsto5 yrs experience

18 years and above

Apply with CV

Approved on 13 Mar

₹10,000 - 15,000 PM

Burari, Delhi

2 openings

Graduation

6 monthsto1 yr experience

18 years and above

Preferably Females

Apply

Approved on 06 Mar

₹1.50Lac - 1.70Lac CTC

Sector 24, Gurgaon

2 openings

Graduation

6 months experience

22 - 40 yrs age

Females Only

Apply with CV

Approved on 13 Mar

₹15,000 - 17,000 PM

Sector 62, Noida

90 openings

Graduation

6 monthsto1 yr experience

18 - 30 yrs age

Apply

Approved on 11 Aug

₹5Lac - 7.50Lac CTC

Sector 62, Noida

5 openings

Graduation

3 yrsto8 yrs experience

18 years and above

Apply

Approved on 11 Mar

₹20,000 - 25K PM

Sector 62, Noida

25 openings

Graduation

6 monthsto2 yrs experience

20 - 26 yrs age

Males Only

Apply with CV

Approved on 17 Mar

₹4Lac - 7.50Lac CTC

Sector 60, Noida

11 openings

Graduation

3 yrsto8 yrs experience

18 years and above

Apply with CV

Approved on 07 Mar

₹15,000 - 20,000 PM +Benefits

Sector 26, Gurgaon

2 openings

Graduation

6 monthsto2 yrs experience

21 - 26 yrs age

Females Only

Apply with CV

Approved on 01 Apr

₹5Lac - 7Lac CTC

Sector 18, Gurgaon

2 openings

Graduation

Freshers can Apply

18 years and above

Apply with CV

Approved on 07 Mar

₹2Lac - 3Lac CTC

Sector 18, Gurgaon

20 openings

Graduation

6 monthsto3 yrs experience

18 - 30 yrs age

Apply with CV

Approved on 20 Nov

Note: Aasaanjobs does NOT ask money from jobseeker anytime. If a company is asking money from jobseeker, it is most probably a scam.