SalarySalary

17,500 - 25K  PM

ExperienceExperience

1 yrto3 yrs experience| Resume Required

LocationLocation

Arekere, Bengaluru

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Additional Details

Job Type

Full Time

Shift Timings

6:30 AM - 4:00 PM(day shift)

Working Days

6 days

(Rotational week off)

Job Requirements

Education

Graduation degree preferred

Experience

Experience as Customer Care in E-commerce mandatoryCompulsory

1 yr to 3 yrs of experience preferred

Age

18 - 35 yrs

Ownership

Android Phone

Communication

Fluent English skills - Ability to Speak, Read & Write

Fluent Hindi skills - Ability to Speak

Fluent Kannada skills - Ability to Speak

Documents

Photos

Marksheets and Degree

Joining and Relieving Letters

Salary slips

Pan Card

Voter ID

Aadhar Card

Job Description

The major skills and competencies that we look for in a candidate are:

  • Good communications skills in English, Hindi, Kannada (Tamil is optional)
  • Ability to listen and active problem-solving skills
  • Good interpersonal skills
  • Ability to handle pressure

The primary responsibilities of a Customer Service Executive:

  • Answer calls / emails / chats /social media comments professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
  • Keep records of customer interactions and transactions.
  • Recording details of inquiries, complaints, and comments, as well as actions taken.
  • Process any refunds, adjustments and customer request.
  • Follow up to ensure that appropriate actions are taken on customers' requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.
  • Coordinate with delivery team to ensure smooth delivery of AK products
  • Ensure customer satisfaction is given utmost importance.
  • Ensure tasks are completed in the given turnaround time.
  • Dial outbound calls for lead conversion on all channels related to AK.

Company Details

Customer Service Agent

at  Akshayakalpa farms and food pvt ltd(Posted by akshayakalpa farms and food pvt ltd)

Salary

17,500 - 25K  PM

Location

Arekere, Bengaluru

Experience

1 yrto3 yrs experience

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