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35 Openings

Posted 1 month, 3 weeks Back

SalarySalary

15,000 - 22,000 PM

ExperienceExperience

6 monthsto2 yrs experience| Resume Required

LocationLocation

Bellandur, BengaluruMarathahalli, Bengaluru+1 more

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Additional Details

Job Type

Full Time

Shift Timings

2:00 PM - 10:00 PM(night shift)

9:30 AM - 6:30 PM(day shift)

Working Days

5 days

(Rotational offs)

Job Requirements

Education

Below 10th mandatoryCompulsory

Experience

Experience as Customer Care or Telesales / Telemarketing in BPO / ITES mandatoryCompulsory

6 months to 2 yrs of experience preferred

Age

18 - 35 yrs

Communication

Fluent Hindi skills - Ability to Speak

Skills

Job Description

Attend customer’s calls and assist them in resolving issues regarding the product/service

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Company Details

Customer Service Associate

at  one degre north(Posted by one degre north)

Salary

15,000 - 22,000 PM

Location

Bellandur, Bengaluru

Marathahalli, Bengaluru+1 more

Experience

6 monthsto2 yrs experience

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