Customer Service Associate

one degree north
Bengaluru - Bellandur, Marathahalli, Whitefield
15,000 - 22,000
/ monthly
Requirements
6 months - 2 years experience
less than 10th
18 - 35 years
No gender preference
Shift timings
Working days
5 days/week
Night Shift
2:00pm - 10:00pm
Morning Shift
9:30am - 6:30pm

Job description

Attend customer’s calls and assist them in resolving issues regarding the product/service

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
Additional Requirements
Language
Hindi
Experience
Telemarketing,
Customer Care,
BPO / ITES
Job Type
Full Time
Skills
Cellular Communications
Share
Posted on 28 July 2020
Home
Customer Care
Customer Care in one degree north