Customer Service Associate

at  one degre north(Posted by one degre north)

Salary

INR15,00015,000 - 22,000 PMPM

Experience

6 monthsto2 yrs experience| Resume Required

Location

Bellandur, BengaluruMarathahalli, Bengaluru+1 more

Customer Service AssociateFULL_TIME

one degre north Not Specified

Not Specified

6 months

2020-07-28T20:03:47

2020-09-27T17:13:57.710123+05:30

Not Specified

Customer Care

Job Benefits

INR

INR15,00015,000 - 22,000 PMPM

Bellandur, BengaluruBangalore Karnataka560103IN

Marathahalli, BengaluruBangalore Karnataka560037IN

Whitefield, BengaluruBangalore Karnataka560066IN

2:00 PM - 10:00 PM(night shift)

9:30 AM - 6:30 PM(day shift)

<p>Attend customer’s calls and assist them in resolving issues regarding the product/service</p><ul><li>Manage large amounts of incoming calls</li><li>Generate sales leads</li><li>Identify and assess customers’ needs to achieve satisfaction</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication</li><li>Provide accurate, valid and complete information by using the right methods/tools</li><li>Meet personal/customer service team sales targets and call handling quotas</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Keep records of customer interactions, process customer accounts and file documents</li><li>Follow communication procedures, guidelines and policies</li><li>Take the extra mile to engage customers</li><li>Strong phone contact handling skills and active listening</li><li>Customer orientation and ability to adapt/respond to different types of characters</li><li>Excellent communication and presentation skills</li><li>Ability to multi-task, prioritize, and manage time effectively</li></ul>