Customer Service Associate
one degree north
Bengaluru
- Bellandur, Marathahalli, Whitefield
₹
15,000 - 22,000
/ monthly
Requirements
6 months - 2 years experience
less than 10th
18 - 35 years
No gender preference
Shift timings
Working days
5 days/week
Night Shift
2:00pm - 10:00pm
Morning Shift
9:30am - 6:30pm
Job description
Attend customer’s calls and assist them in resolving issues regarding the product/service
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Additional Requirements
Language
Hindi
Experience
Telemarketing,
Customer Care,
BPO / ITES
Job Type
Full Time
Skills
Cellular Communications
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Posted on 28 July 2020
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