Customer Service

at  Nobroker Technologies Pvt Ltd(Posted by nobroker technologies pvt ltd)

Salary

INR2.50Lac 2.50Lac  - 5.50Lac  PMPM

Experience

6 monthsto5 yrs experience| Resume Required

Location

Kaikondrahalli, Bengaluru

Customer ServiceFULL_TIME

Nobroker Technologies Pvt Ltdhttp://www.nobroker.in

Not Specified

6 months

2020-09-10T11:57:53

2020-11-09T12:15:25.401009+05:30

E-commerce

Customer Care

Job Benefits

INR

INR2.50Lac 2.50Lac  - 5.50Lac  PMPM

Kaikondrahalli, BengaluruBangalore KarnatakaNot SpecifiedIN

9:30 AM - 6:30 PM(day shift)

<p>About the company</p><p><br></p><p>NoBroker.com is world's largest C2C marketplace in online real estate. With cumulative 50 lakh customers, it has grown 10X in last one year. With three rounds of funding of $71 mn, it is well funded by key US, Indian, Japanese &amp; Korean investors like General Atlantic, SAIF Partners, KTB ventures and BeeNext. It is headquartered in Bangalore with a team of 900+ people.</p><p><br></p><p>Qualification and Education Requirements:</p><p><br></p><p> Education- Graduation/HSC qualified.</p><p><br></p><p> Excellent verbal and written communication skills.</p><p><br></p><p> Good Interpersonal skills, numerical and analytical ability.</p><p><br></p><p> Decision making skills.</p><p><br></p><p> Language required: English &amp; Hindi mandatory +Kannada/Tamil/Marathi preferred.</p><p><br></p><p> Proficient in MS-Office (Excel, Word).</p><p> Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM).</p><p> Comfortable with working 6 days a week and the week off will be on weekday.</p><p><br></p><p>Employee Value Proposition:</p><p><br></p><p> Employee health insurance of Rs 1 lakh per year. Premium is paid by the company.</p><p> Employees get free lunch and snacks.</p><p><br></p><p> Employees are promoted every 6 months. Outstanding performers get promoted every quarter.</p><p><br></p><p> Monthly reward and recognition to outstanding performers.</p><p> Accelerated growth of employees and can become Assistant Manager in as early as 2 years.</p><p> Regular team parties and Annual Day outing for all employees.</p><p><br></p><p>Role and Responsibility – Customer Service Executive</p><p><br></p><p> Inbound calling for customer service.</p><p> Identify and assess customers’ needs to achieve satisfaction.</p><p> Build sustainable relationships and trust with customer accounts through open and interactive communication.</p><p> Provide accurate, valid and complete information by using the right methods/tools.</p><p> Handle customer complaints, provide appropriate solutions and alternatives within the</p><p>time limits; follow up to ensure resolution.</p><p> Keep records of customer interactions, process customer accounts.</p><p> Follow communication procedures, guidelines and policies.</p><p> Take the extra mile to engage customers.</p>