Responsibilities Handling of inbound calls received from customers inquiring on their loan application, repayment process, loan product or process related information. Develop a rapport with customers, demonstrating a friendly and helpful manner to put them at ease. Ability to empathize with and prioritize customer needs. Familiarize yourself with current information about services and products available for customers Accurately record customer demographics or other information digitally or in written form Calling customers for repayment reminder calls and problem-solving skills Escalating to concern team to resolve the issues related to disbursement, repayments and application when necessary. Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times
FlashCash is India’s Quickest and Easiest Personal Loan Platform where the young workers can avail cash from ₹ 3,000 to ₹ 10,000 in a few hours. The application process only require 4-step certification and a simple click. Minimal information is needed. No collaterals or gurantees are required. The whole process is 100% app-based. The fastest disbursal will gurantee the money arrive in the user‘s account directly. Friend in need is friend indeed. FlashCash has always strived to be your most supportive friend at any time.
Customer Service Executive
at JC Flash Technologies Pvt Ltd(Posted by jc flash technologies pvt ltd)