Overview:
Customer Experience Manager is a personal fitness concierge manager for the Fitternity users responsible for improving their fitness journey. This role is very crucial as it customer facing and accountable for conversions (trial bookings & membership sales)
Job Responsibility
- Handles all inbound and outbound calls made to customers
- Provides quality concierge service on each call: giving fitness options basis requirement, booking trials, assisting in the final purchase
- Documentation of all calls and analysis thereafter
- Follow up with customers and ensure closure of leads towards conversions
- Handle special projects -‐ involves taking single-point responsibility for a certain product offering, new initiative etc.