Customer Service Executive
at Fitternity(Posted by fitternity)Customer Service Executive
at Fitternity(Posted by fitternity)
Job has stopped accepting applications
Salary
INR15,00015,000 - 28K PMPM
Salary
INR15,00015,000 - 28K PMPM
Experience
6 monthsto3 yrs experience| Resume Required
Experience
6 monthsto3 yrs experience| Resume Required
Location
Mumbai, Mumbai
Location
Mumbai, Mumbai
Additional Details
Job Type
Full Time
Shift Timings
10:00 AM - 7:00 PM(day shift)
Working Days
6 days
(Alternate Saturdays OFF)
Job Requirements
Education
12th pass preferred
Experience
6 months to 3 yrs of experience as Customer Care preferred
Age
18 - 30 yrs
Communication
Fluent English skills - Ability to Speak, Read & WriteCompulsory
Skills
Others
Immediate Joining
Job Description
Overview:
Customer Experience Manager is a personal fitness concierge manager for the Fitternity users responsible for improving their fitness journey. This role is very crucial as it customer facing and accountable for conversions (trial bookings & membership sales)
Job Responsibility
- Handles all inbound and outbound calls made to customers
- Provides quality concierge service on each call: giving fitness options basis requirement, booking trials, assisting in the final purchase
- Documentation of all calls and analysis thereafter
- Follow up with customers and ensure closure of leads towards conversions
- Handle special projects -‐ involves taking single-point responsibility for a certain product offering, new initiative etc.
Company Details
Fitternity(Posted by fitternity)
Corporate|Other|50-200 Employees
Customer Service Executive
at Fitternity(Posted by fitternity)
15,000 - 28K PM
Mumbai, Mumbai
6 monthsto3 yrs experience
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