Customer Experience Manager is a personal fitness concierge manager for the Fitternity users responsible for improving their fitness journey. This role is very crucial as it customer facing and accountable for conversions (trial bookings & membership sales)
Handles all inbound and outbound calls made to customers
Provides quality concierge service on each call: giving fitness options basis requirement, booking trials, assisting in the final purchase
Documentation of all calls and analysis thereafter
Follow up with customers and ensure closure of leads towards conversions
Handle special projects -‐ involves taking single-point responsibility for a certain product offering, new initiative etc.
Fitternity is a one-stop destination for fitness. It is India's largest fitness discovery and booking platform. A game changer in the fitness industry, Fitternity lists 20 categories of fitness services for users to explore at over 8,000 fitness centres and over 1000 fitness services across Mumbai, Delhi, Gurgaon, Bangalore and Pune. On Fitternity users can book & attend free trials and experience VIP sessions.
Fitternity generates value for fitness service providers (gyms, fitness studios, personal trainers and more) with brand awareness, online presence for better discovery and enabling conversions with hassle-free solutions for users.