Customer Service Executive

Fitternity
Mumbai - Mumbai
15,000 - 28,000
/ monthly
Requirements
6 months - 3 years experience
12th pass
18 - 30 years
No gender preference
Shift timings
Working days
6 days/week
Morning Shift
10:00am - 7:00pm

Job description

Overview:

Customer Experience Manager is a personal fitness concierge manager for the Fitternity users responsible for improving their fitness journey. This role is very crucial as it customer facing and accountable for conversions (trial bookings & membership sales)

Job Responsibility

  • Handles all inbound and outbound calls made to customers
  • Provides quality concierge service on each call: giving fitness options basis requirement, booking trials, assisting in the final purchase
  • Documentation of all calls and analysis thereafter
  • Follow up with customers and ensure closure of leads towards conversions
  • Handle special projects -‐ involves taking single-point responsibility for a certain product offering, new initiative etc.
Additional Requirements
Language
English
Experience
Customer Care
Job Type
Full Time
Skills
inbound process
Chat process
outbound calls
Chat Support
Email Clients
Other requirements
- Immediate Joining
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Posted on 29 Mar 2019
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Customer Care in Fitternity