Company Logo

Customer Service Executive

at  Fitternity(Posted by fitternity)

Customer Service Executive

at  Fitternity(Posted by fitternity)

Job has stopped accepting applications

SalarySalary

15,000 - 28K  PM

ExperienceExperience

6 monthsto3 yrs experience| Resume Required

LocationLocation

Mumbai, Mumbai

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Additional Details

Job Type

Full Time

Shift Timings

10:00 AM - 7:00 PM(day shift)

Working Days

6 days

(Alternate Saturdays OFF)

Job Requirements

Education

12th pass preferred

Experience

6 months to 3 yrs of experience as Customer Care preferred

Age

18 - 30 yrs

Communication

Fluent English skills - Ability to Speak, Read & WriteCompulsory

Others

Immediate Joining

Job Description


Overview:

Customer Experience Manager is a personal fitness concierge manager for the Fitternity users responsible for improving their fitness journey. This role is very crucial as it customer facing and accountable for conversions (trial bookings & membership sales)

Job Responsibility

  • Handles all inbound and outbound calls made to customers
  • Provides quality concierge service on each call: giving fitness options basis requirement, booking trials, assisting in the final purchase
  • Documentation of all calls and analysis thereafter
  • Follow up with customers and ensure closure of leads towards conversions
  • Handle special projects -‐ involves taking single-point responsibility for a certain product offering, new initiative etc.


Company Details

Company Logo

Fitternity(Posted by fitternity)

Corporate|Other|50-200 Employees

Fitternity is a one-stop destination for fitness. It is India's largest fitness discovery and booking platform. A game changer in the fitness industry, Fitternity lists 20 categories of fitness services for users to explore at over 8,000 fitness centres and over 1000 fitness services across Mumbai, Delhi, Gurgaon, Bangalore and Pune. On Fitternity users can book & attend free trials and experience VIP sessions.
Fitternity generates value for fitness service providers (gyms, fitness studios, personal trainers and more) with brand awareness, online presence for better discovery and enabling conversions with hassle-free solutions for users.

Customer Service Executive

at  Fitternity(Posted by fitternity)

Salary

15,000 - 28K  PM

Location

Mumbai, Mumbai

Experience

6 monthsto3 yrs experience

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